Job Description

Key Responsibilities:

Operations & Administration

Support upper management in setting and tracking operational goals that align with company growth. Prepare and maintain reports, budgets, and schedules as required. Assist in improving operational systems, processes, and best practices. Collaborate with various departments to ensure efficient factory and workflow optimization. Promote workplace safety and enforce safety procedures.

Inventory & Warehouse Management

Manage stock levels and monitor inventory to ensure accuracy. Handle all incoming deliveries and outgoing shipments, ensuring timely dispatch and receipt. Inspect storage conditions, maintain cleanliness, and report any discrepancies or damages. Conduct scheduled stock takes and assist with physical inventories as required. Operate systems for inventory verification and documentation. Compare deliveries against purchase orders/contracts and prepare discrepancy reports.

Customer Support & Order Fulfillment

Ensure timely fulfillment of all online and offline customer orders. Monitor and respond to customer inquiries across multiple channels including email, WhatsApp, Facebook, and Instagram. Coordinate with the customer service team to ensure high levels of customer satisfaction.

Vendor & Supplier Coordination

Liaise with internal and external service providers to ensure efficient delivery of goods and services. Assist in evaluating supplier performance and addressing service issues.

Digital & Website Support

Perform basic updates and content handling on the company's website. Support the e-commerce function through order processing and inventory syncing.

Additional Duties

Assist other departments with administrative or operational tasks when needed. Adhere to the company's policies, objectives, and quality management systems.
Job Types: Full-time, Permanent

Pay: RM1,700.00 - RM1,900.00 per month

Benefits:

Additional leave Free parking Maternity leave Professional development
Ability to commute/relocate:

Shah Alam: Reliably commute or planning to relocate before starting work (Required)
Education:

Diploma/Advanced Diploma (Required)
Work Location: In person