Job Description

:As an Operation Engineer, you\'ll be responsible for ensuring the stability and reliability of the systems you operate by taking ownership as well as sticking to the operation process. You\'ll need to triage issues which are either proactively identified or passively reported. With your insights of the systems as well good collaboration with other teams you will serve as a key role for solving incidents happened as well as reducing the incident rate. Your day to day job will also include supporting production release, drafting incident report, shaping monitoring tools as well as resolving service requests.Role Responsibilities:

• Identify both infrastructure and application issues proactively by appropriately using monitoring systems
• Support incident triage, define the impact scope and report incidents on a timely manner
• Coordinate with developers to do root cause analysis and solve issues, come up with ways of mitigation if issues cannot be resolved immediately
• Draft detailed incident report, identify and analyze recuring issues, suggest ways of prevention
• Support production release and post release verification base on release runbook
• Receive and resolve service request from ticketing system
• Help operation manager on enhancing operation process and preparing necessary operation documentation
• Actively participate in technical discussion and to be able to coordinate with other teams on other required tasks

Qualifications:Requirements:

• Bachelor in Information Technology, Computer Science or relevant studies
• Minimum 3 years of proven work experience in system monitoring and operation
• Experience in cloud services, Azure and GCP are required
• Experience in operating services deployed on Kubernetes cluster
• Experience in operating Couchbase Database, MongoDB as well as Postgresql DB is preferred
• Experience in operating Flink, Kafka and Zookeeper based systems is preferred
• Good understanding on various monitoring systems such as Grafana, Prometheus, Azure Monitor, Firebase, etc.
• Proficient in scripting language such as shell and bash, ability to automate execution of scripts using pipeline is preferred

About Us:Beyondsoft (listed by the Shenzhen Stock Exchange, stock code 002649) is a global provider of IT consulting, product and solution services. Relying on strong R&D and innovation capabilities, the company widely adopts emerging technologies based on big data and mobile internet, including big data management platform, enterprise risk warning and public opinion monitoring system, AI-based intelligent operation and maintenance service, and intelligent automated test products. And a wide range of products and solutions, including internationally authoritative software testing qualification training, for a wide range of services in the fields of high technology, internet, finance, retail, logistics, energy, manufacturing, and medical.For more information, please visit www.beyondsoft.com

Beyondsoft