Job Description

JOB SUMMARY

We are looking for a proactive and hands-on

Operation Executive

to manage day-to-day co-living operations and ensure a seamless living experience for our tenants. This role plays a key part in maintaining tenant satisfaction, supporting smooth property management, and driving high occupancy across multiple properties. The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment while consistently meeting operational KPIs.

This role requires candidates who are willing to be relocated to our

Johor office

. Training will be provided at our HQ in Subang Jaya prior to relocation.

RESPONSIBILITIES

1. Property & Tenant Operations

Conduct inspections and report all room conditions

twice a month

to ensure cleanliness, safety, and readiness. Prepare vacant rooms to be move-in ready within the provided timeline Coordinate and oversee

move-in and move-out processes

(inspection, forms, and photos). Prompt action in removing

non-paying tenants

by ensuring compliance with company procedures.

2. Tenant Retention & Experience

Maintain

high company renewal rate

and

cluster renewal rate

Ensure

high occupancy rate

for assigned clusters. Gather

high Google reviews monthly

mentioning your name as part of customer service excellence.

3. Customer Service & Engagement

Serve as the first point of contact for tenants, ensuring issues are addressed quickly. Provide a positive tenant experience by being proactive, empathetic, and solution-driven. Also any other ad-hoc tasks that assigned from time to time

4. Reporting & Documentation

Maintain accurate operational reports, tenant records, and compliance forms. Track occupancy, renewal rates, and service quality as part of KPI

REQUIREMENTS

Diploma or Degree in Property Management, Hospitality, Business, or related field. Minimum 1-2 years' experience in operations or property management, preferably in co-living, real estate, or hospitality. Willing to be relocated to our

Johor office.

Strong organizational and problem-solving skills. Excellent communication and interpersonal skills with a customer-focused mindset. Willing to work weekends and evenings when required. Must possess own transport and a valid driving license (mandatory).

BENEFITS

Attractive Commission Accommodation Provided Additional Leave Medical Benefit Professional Development
Job Type: Full-time

Pay: RM2,000.00 - RM4,000.00 per month

Benefits:

Additional leave Opportunities for promotion Professional development
Ability to commute/relocate:

Johor Bahru (Johor Bahru): Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Experience:

Operation executive: 1 year (Preferred)
Willingness to travel:

100% (Preferred)
Work Location: In person