Job Description

MohonKelayakan

• Education: Diploma/Bachelor's degree in Tourism, Hospitality Management, or a related field.
• Experience: Minimum of 2 years' experience in the travel and tourism industry, preferably in operations or product development. Fresh graduates are encouraged to apply
• Technical Proficiency: Experience with any travel booking systems is a plus.
• Communication Skills: Excellent verbal and written communication skills in Mandarin, English and Bahasa Malaysia; (Proficiency in Mandarin is an advantage (both written and spoken) as the role involves translating itineraries from English to Mandarin).
• Organizational Skills: Strong ability to manage multiple tasks while ensuring accuracy in documentation and coordination.
• Problem Solving: Ability to troubleshoot and resolve booking or operational issues efficiently.
• Interpersonal Skills: Ability to work effectively with suppliers, airlines, and internal teams.

Tanggungjawab

• Coordinate and manage tour operations, ensuring smooth execution of travel packages.
• Liaise with suppliers, airlines, hotels, and local operators to secure bookings and confirm arrangements.
• Handle customer inquiries, provide pre-departure briefings, and resolve any operational issues.
• Ensure compliance with travel regulations, company policies, and service standards.
• Monitor and update tour schedules, itineraries, and customer bookings.
• Support the sales and product teams with operational details and documentation.
• Process invoices, payments, and reconciliation with finance.
• Address last-minute changes, cancellations, or emergencies professionally.
• Maintain strong relationships with travel partners and service providers.
• Assist in post-tour feedback collection and continuous service improvement
• Ad-hoc duties perform any other tasks or responsibilities as assigned by the Head of Operations to support the company's objectives.

Manfaat

• Medical and Insurance Benefit
• Dental & Optical Benefit
• Career Development
• Training Provided
• Birthday Leave!

KemahiranCommunication Interpersonal skill Problem-solving skills Organizational Skills Attention to DetailPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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