Job Description

About Us
Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, , helps millions find the insurance policy with the best value and highest coverage for them.
Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence.
Position Overview:
We are seeking a highly organized and proactive Operation Executive to join our team. The ideal candidate will play a key role in ensuring the efficient operation of our office by providing administrative support and coordinating various tasks and functions. If you are detail-oriented, resourceful, and thrive in a fast-paced environment, we want to hear from you.
Key Responsibilities:
Generate insurance quotations based on customer needs and policy requirements.
Prepare cover notes for approved insurance policies.
Request necessary documents from customers, such as grants, vehicle photos, transfer of ownership slips, and MYJPJ applications, to facilitate cover note issuance.
Review cover notes and documents submitted by customers to verify accuracy and completeness, enabling policy activation.
Liaise with insurance providers to follow up on pending approval cases and ensure timely processing.
Address customer complaints and inquiries related to cover notes, providing excellent service and resolution.
Maintain organized records of insurance policies, cover notes, and customer interactions.
Collaborate with the insurance team to improve administrative processes and workflows.
Perform other administrative tasks and support functions as required by management.
Requirements:
Minimum Diploma qualification or equivalent certification in insurance or a related field
Strong attention to detail with excellent organizational skills
Fast learner with strong problem-solving abilities
Effective communication skills, both written and verbal
Able to work both independently and collaboratively within a team
Open to local candidates only
Preferred:
Prior experience in administrative or insurance-related roles
Good understanding of insurance policies, cover notes, and related processes
Immediate availability is an advantage
Benefit:
International work environment and flat organization
Team culture - highly practical and results oriented.
Free training and development, constantly improve yourself.
Fast moving, challenging and unique business problems
Competitive salary
International work environment and flat organization
Progress like never before. remarkable level of progress.
Casual work attire

Skills Required