To provide operational support across key business functions including case submission processing, commission computation, licensing and general business administration. The role is critical in ensuring smooth day-to-day operations and compliance with internal policies and regulatory standards.
Responsibilities:
Case Submission Processing
Handle daily administrative tasks and ensure the accuracy of documentation related to financial products. Support internal and external inquiries and participate in process improvement initiatives.
Checking of KYC and partners' forms or documents and ensure it meets the upkeeping of records requirements and data accuracy
Commission Computation
Accurately process payroll for consultants, verify data, resolve discrepancies, and ensure timely submission of payment files.
Operational Excellence
Execute standardized workflows for case processing & payroll operations
Identify areas for process improvements and propose actionable solutions
Ensure adherence to Service Level Agreements (SLAs) and operational KPIs
Support audit and any ad hoc task whenever required.
Licensing and general business administration
Conduct background checks, perform fit and proper assessments, and maintain regulatory compliance for representative appointments.
Manage system access and account creation, facilitate onboarding activities, coordinate email communications, and support advisers and staff with account and resource needs.