Job Description

We are looking for a proactive and detail-oriented individual to join our Product Support and Services team. This role offers the opportunity to work closely with fund houses, financial institutions, and internal stakeholders, while gaining hands-on experience in fund administration and back-office operations within the asset management industry.

Key Responsibilities:

Fund & Bond Onboarding & Setup:

Manage the complete onboarding process for both funds and bonds onto the platform, ensuring accurate data entry, proper documentation, and timely lodgment.

Fund Administration

Verify and maintain the accuracy of fund-related information, including fund prices, income distribution details, documents, and fund sizes.

Back Office Support

Provide operational support to external providers by preparing bank reconciliations, validating system-generated reports, updating account statuses, and ensuring all scheduled jobs are completed on time.

Payment Services & Operations

Coordinate with internal departments (Compliance, IT, Finance, Customer Service) and external stakeholders (e.g., PayNet, VISA/Mastercard, card vendors, processors, payment partners) to ensure readiness and success of product rollouts. Monitor and manage end-to-end payment processes (wallet top-ups, transfers, QR payments, remittances, card transactions) to ensure operational efficiency, reliability, and seamless customer experience. Track and analyze transaction trends across different payment channels, ensuring high system availability and timely issue resolution.

Settlement, Reconciliation & Disputes

Ensure timely settlement and reconciliation of all payment transactions, coordinating closely with Finance and system teams. Analyze and process dispute-related activities (chargebacks, representments, pre-arbitrations, arbitrations, compliance cases) within card networks and payment schemes. Investigate rejected chargeback and payment transactions, pursuing recovery opportunities where applicable.

Risk & Fraud Monitoring

Support ongoing fraud monitoring and alert handling for remittance transactions. Collaborate with Risk/Compliance teams to investigate and mitigate suspicious or unusual activity.

Customer & Operational Support

Provide backend operational support to Customer Service teams, including handling of failed transactions, card reissuance, account blocking/unblocking, and transaction inquiries. Investigate and resolve customer complaints related to payments and card services in a timely and professional manner

Collaboration & Communication

Address enquiries from internal departments and liaise effectively with external parties such as banks and fund houses to ensure smooth operations.

Job Requirements:

Candidate must possess at least a Degree in Accountancy / Banking & Finance / Business administration. Preferably executives specializing in banking or unit trust distribution. Proficient in Microsoft Excel and Word. Possess good communication and interpersonal skills. Self-motivated and able to multi-task. High level of attention to detail, hardworking and strong sense of responsibility. Able to work independently, reliable and always take initiative.

All applications will be treated in strict confidence. We regret that only shortlisted applicants will be notified.



Note: Job responsibilities/requirements are representative and are not intended to be a detailed list. Other tasks/abilities may be required of the incumbent, relative to the specific assignment.

#

Job Requirement:

Experience Level

Entry level (i.e. Exec, Snr. Exec)

Education Level

Advanced/Higher/Graduate Diploma,


Bachelor's Degree

Language

English

Skillset

Microsoft Word,


Microsoft Excel


#

Benefits:

Fun

Game room with PS4, FIFA19 and Foosball at all time.

Snacks & Beverages

Vending machines with various snacks and coffee for you to choose from.

Yearly activities

Movie Day, Outdoor activities, Celebration during festive seasons and many more!

Remuneration package

Competitive Salary (way above market rate if you have the right potential!)

Coverage

Insurance and medical coverage.

Allowances

Monthly sports allowance, Yearly department gathering and welcome dinner for new staff.

#

Company Overview:

iFAST Corporation is a global digital banking and wealth management platform headquartered in Singapore, providing a comprehensive range of investment products and services to financial advisory firms, financial institutions, banks, internet companies, multinational companies, as well as retail and high net worth investors in Asia. The Group offers access to over 17,000 investment products including funds, bonds and Singapore Government Securities (SGS), stocks, Exchange Traded Funds (ETFs), insurance products, and services including online discretionary portfolio management services (DPMS), research and investment seminars, financial technology (fintech) solutions, banking, pension administration, investment administration and transactions services. The company is also present in Hong Kong, Malaysia, China and UK.
See More
location_on
Kuala Lumpur, Malaysia
calendar_month
Full Time
work


Banking/ Investment Related Services
Apply
share


#

You may also like

arrow_back_ios

arrow_forward_ios


#

Content Marketing Trainee (Internship)

INTERNSHIP
place
Tsim Sha Tsui, Yau Tsim Mong District, Hong Kong
work
Marketing, Video Producing/ Editing, Content Producing
View Job#

Technology Risk Specialist

FULL TIME
place
Kuala Lumpur, Malaysia
work
Information Technology
View Job#

iFAST Global Markets Investment Marketing Intern (SG)

INTERNSHIP
place
Raffles Place, Singapore
work
Communications/ Design/ Marketing/ Media, Banking/ Investment Related Services
View Job#

Research Analyst, Global Fixed Income

FULL TIME
place
Raffles Place, Singapore
work
Banking/ Investment Related Services
View Job#

Admin cum Receptionist, ePension (HK Support)

FULL TIME
place
Kuala Lumpur, Malaysia
work
Clerical/Administrative Support
View Job#

Global Payments Specialist (SG)

FULL TIME
place
Raffles Place, Singapore
work
Banking/ Investment Related Services, Information Technology
View Job#

Assistant Manager/ Manager, Quality Assurance - Complaint & Enquiry (ePension Services)

FULL TIME
place
Tsim Sha Tsui, Yau Tsim Mong District, Hong Kong
work
Banking/ Investment Related Services
View Job#

Executive, Global Credit Operations

FULL TIME
place
Kuala Lumpur, Malaysia
work
Banking/ Investment Related Services
View Job#

Executive/ Senior Executive, Investment Product Services (Middle Office)

FULL TIME
place
Tsim Sha Tsui, Yau Tsim Mong District, Hong Kong
work
Product Support & Services
View Job#

Admin Trainee (Part-Time Internship)

INTERNSHIP
place
Tsim Sha Tsui, Yau Tsim Mong District, Hong Kong
work
Clerical/Administrative Support
View Job