Job Description

• A Bachelor\'s degree in Hospitality Management, Business Management, Marketing, or a related field is required.
• Required experience: 2+ years in tourism development or a related sector.
• Language requirements: Fluency in both Mandarin and English, with excellent written and verbal communication skills.
• Must be willing to work 6 days a week, including weekends and public holidays.
• Should possess a positive working attitude, be hardworking, and responsible.
• Strong communication and leadership skills are essential.
• Fresh graduates are encouraged to apply.

Responsibilities

• Responsible for the presentation of rides and the park, executing guest service standards, team member satisfaction and performance, cleanliness, facility quality, safety, training, operational efficiency, and staff proficiency, as well as headcount management and budgeting.
• Accountable for the successful operation of ride operations by achieving KPIs set by the operations manager, maintaining operational excellence, and ensuring the highest quality guest service through leadership and guidance to the operations staff.
• Coordinates day-to-day activities including pre-opening, daily operations, and closing procedures for the park, ensuring adequate staffing levels, operational readiness, and actively communicating with management regarding operational, maintenance, staffing, and safety issues.
• Responsible for providing job-specific and SOP training for new and existing operations staff across all positions, ensuring effective knowledge retention through continuous training and hosting in-service meetings.
• Enforces company policies, departmental procedures, and safety standards, including maintaining and updating operating and training manuals, related documents, and addressing performance violations throughout the operation.
• Oversees the administration of each ride and attraction, including completing and maintaining daily operational reports, inspection checklists, incident reports, witness statements, risk assessments, and the monthly duty roster for all staff. Also responsible for the timely submission of maintenance reports to the maintenance department and following up on requested maintenance tasks.
• Participates in safety accountability for all rides, ensuring the highest standards and procedures are met, prioritizing safety, and fostering a safety-focused mentality across the operations team to ensure supervisors and staff place safety above all else.
• Proactively updates and communicates with superiors on both daily and long-term operational issues, and assists in the operational planning of the theme park as a representative of the operations team.
• Assists with on-ground customer survey programs to improve customer service levels (e.g., TripAdvisor, Google reviews).
• Tracks the operational performance of rides and attractions through daily operational reports, categorizes downtime, and provides data to the operations administration assistant to compile long-term operational statistics.
• Performs other duties as assigned by superiors.

Benefits

• Attractive Salary Package
• Performance Incentive
• Travelling Allowance
• EPF, SOCSO & EIS
• Leave (Annual Leave, Medical Leave, Calamity Leave, Maternity Leave, Paternity Leave, Marriage Leave, Vaccination Leave, etc)
• Medical Benefits
• Free parking
• Able to work immediately upon successful interview

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Training Provided
• Allowance Provided

SkillsCustomer Service Problem-Solving Communication Skills Analytical Skills Strategic Thinking Attention to DetailImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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