Job Description

• At least 2-3 years of experience in operations management, with experience managing both leisure/entertainment attractions and food and beverage establishments.
• Proven experience in both team management and customer service excellence.
• Background in marketing, sales, and event planning is desirable.
• Operations Management in Hospitality, Leisure, or Customer Service Management

Responsibilities

• Park Presentation & Team Performance: Ensure the park is clean, safe, and presentable. Oversee guest service, staff performance, and team satisfaction.
• Ride Operations: Manage daily ride operations, achieve performance goals, and maintain high guest service standards.
• Daily Operations: Coordinate pre-opening, operation, and closing procedures, ensuring adequate staffing and readiness. Communicate any operational, maintenance, or safety issues to management.
• Staff Training: Provide job-specific training and continuous development for both new and existing staff.
• Policies & Procedures: Enforce company policies, safety standards, and update operational manuals as needed. Address staff performance issues.
• Administrative Tasks: Complete and maintain daily reports, inspection checklists, incident logs, and monthly rosters. Submit and follow up on maintenance requests.
• Safety Accountability: Ensure all rides follow the highest safety standards. Promote a safety-first mindset across the team.
• Operational Updates: Regularly report operational issues and support the planning of park operations.
• Customer Feedback: Assist in customer survey programs to enhance service quality.
• Performance Tracking: Monitor ride performance, track downtime, and compile data for analysis.

Benefits

• Annual Leave
• Medical Leave
• Free Parking
• EPF & Socso

Additional Benefits

• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB

SkillsHospitality Management Tourism Customer Service Problem-Solving Skills Organizational Skills Analytical Skills Communication SkillsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Ricebowl