Job Description

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Operation Loan Executive
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MYR2,000 - MYR3,000 Per Month
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Posted 4 hours ago o Closing 5 Oct 2026
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Requirements
The Operations Loan Executive is responsible for handling end-to-end loan processing activities, ensuring compliance with company policies and regulatory requirements. This role involves assessing loan applications, verifying customer documentation, coordinating disbursements, and supporting the collections team to ensure smooth operations in the loan life cycle.
Requirements:

• Detail-oriented and careful with sensitive financial data
• Understands lending rules and compliance
• Good communication and people skills
• Can work independently with little supervision
• Comfortable using Google Workspace and computers
• Experience with Zendesk or similar customer support tools
• Quick to adapt in a fast-paced environment
• Stays professional when handling tough or demanding customers

Responsibilities
1. Loan Processing
Review and verify loan applications and documents, prepare loan agreements, handle disbursements, and issue settlement letters upon loan closure.
2. Customer & Sales Support
Communicate with customers to collect missing documents, coordinate with the sales team to process applications, respond to inquiries via chat, WhatsApp, and email, and assist with KYC checks when required.
3. Compliance & Operations
Maintain accurate records of loan activities, ensure compliance with company policies and Bank Negara Malaysia (BNM) regulations, assist with audit documentation, and handle LHDN stamping when required.
4. Disbursement & Repayment
Coordinate loan disbursements with the team, monitor repayments and report overdue accounts, prepare management reports, and manage loan closures, including waiving small outstanding balances when necessary.
5. General Support
Support daily tasks in the Loans Department, assist in improving work processes, and carry out other duties as assigned by the manager.
Benefits

• Cell phone reimbursement
• Travel allowance
• Health insurance
• Attendance bonus
• Professional development

Additional Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Medical and Hospitalisation Leave
• Training Provided
• Insurance
• Annual Bonus
• Allowance Provided

Skills
Loan Processing Documentation Problem Solving Credit Analysis Compliance Data Entry Know Your Customer (KYC) Office Administration Report Writing Communication Skills
Important Information
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Skills Required