Job Description

• Proven working experience as a Operation Supervisor in operation/logistic/transport/fleet or equivalent.
• Good knowledge in automotive is an added advantage
• Excellent organisational and time management skills to lead the team.
• Attention to detail and meticulous approach to operation and quality control.
• Strong communication and interpersonal skills to various stakeholders.
• Problem solving abilities and the capacity to make sound decision under pressure.
• Posses valid driving license and willingness to travel to site as required.

Responsibilities

Operations

• Lead and manage the entire fleet operation.
• Plan, organize and manage job scopes of subordinates to ensure that the tasks are accomplished in a manner consistent with organizational requirements.
• Sets performance metrics/KPIs for staff within the Fleet Division. Performance metrics should be monitored on weekly basis and reviewed/discussed with GM MD on monthly basis.
• Support Management by providing inputs/suggestions for all strategic processes.
• Plan, implement and enforce operational| savings to transportation services such as reducing routes, optimising capacities, employing alternate modes of transportations, and minimizing idling.
• Support operation staff on pickup or return, servicing, inspection, perform maintenance, assist on breakdown and emergencies and cleaning by taking part in continuous improvement activities and operational efficiency.
• Track deviations to pickup or return of rental and act accordingly to ensure that SOPs are followed by Fleet Operations Department.
• Assist to plan, implement, and lead continuous quality improvements process in operations.
• Ensure that all vehicles achieved targeted check out per day.
• Ensure that all vehicles assigned are 100% efficiently picked up From bookings and executed in a timely manner for delivery based on customer\'s and company\'s set of KPl\'s as approved from time to time.
• Study the current SOPs of Customer bookings/orders and staff load assignment in IBP.
• Prepare Monthly Performance Report ( PR) for the Fleet Operations Department, identify challenges and implementing processes to overcome IT.
• Ensure that HQ software is utilized fully (100%).

Employee Management

• Coach and guide employee to plan, develop, implement, and enforce a scorecard for vehicles.
• Ensure appropriate actions are taken on employee involving GPS compliances such as idling, speeding, harsh braking, harsh acceleration, accidents/incidents negligence and work on counter measure to achieve zero case.
• Review investigations to determine root causes of transportation accidents/incidents, coordinate quality improvement activities and/or improve transport safety procedures.
• Be a part of the Review Committee to review accidents/incidents involving vehicles and ensure quality report and actions for improvements done by Fleet Department within a given timeframe

Compliance

• Develop and implement a plan for monitoring the compliance controls on the key deliverables of the Rental Agreement with the client.
• Ensure timely reporting and escalation of compliance matters to the Top Management for remedy measures.
• Close coordination works with Operations and Service Divisions to ensure all relevant programmes / initiatives comply with agreed Service Level Agreements.
• Planning and implementation of initiatives to revise existing internal processes and/or adopt new processes to comply with new Service Level Agreements.

Customer Relationship Management ( RM)

• Monitor and manage overall relationship touch points with the rental users in accordance with the rental Agreement with the client via multiple channel including telephone,email,whatsapp etc.
• To develop new and review existing RM processes to regularly monitor overall fleet user satisfaction for both Operations and Service spectrums.
• To manage/analyze CRM data and translate them for continuous improvements programs to increase fleet user satisfaction.
• To use and share CRM data for more efficient and effective communications with fleet users.
• To track, review current strategies and implement new measures to improve overall fleet user satisfaction.
• Research and review existing processes to ensure the company\'s service quality is consistently ahead of the competition.

Benefits

Benefits:

• EPF/SOCSO/EIS/PCB
• Annual leave/Maternity leave/Sick Leave etc
• Annual Bonus, performance incentive
• Numerous allowance (meal/travel/attendance etc)
• Weekly or monthly staff activity
• Active working environment
• Clear career path.
• Free parking

Loyalty benefits (after 12 continuos months):

• Medical insurance (inpatient,outpatient)
• Performance Incentive
• Rewards and remuneration (travel packages, cash etc)
• Paternity leave

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