Job Description

Key Responsibilities:

Operations Management

Order Fulfillment: Oversee the entire order fulfillment process, from the point of
sale to delivery, ensuring accuracy and timeliness.

Dropshipping Coordination: Manage relationships and communication with a
network of furniture suppliers and shipping partners.

Inventory and Logistics: Monitor inventory levels and coordinate logistics to ensure
products are received, processed, and shipped efficiently.

Customer Service: Address and resolve customer inquiries, issues, and
complaints related to orders, delivery, and products, ensuring a high level of

customer satisfaction.

Process Improvement: Identify and implement strategies to improve operational
efficiency, reduce costs, and enhance the overall customer experience.

Data Analysis: Track and analyze key performance indicators (KPIs) for sales,
delivery times, and customer satisfaction, providing regular reports to the executive

team.

Document Management: Organize and maintain electronic and physical files,
contracts, and business records, ensuring all documents are easily accessible and

confidential information is handled with discretion.

Project Coordination: Assist with the planning and execution of various business
projects, coordinating with internal & external teams.

Knowledge and Skill Requirements:

Proven experience in a similar role, ideally within an e-commerce, dropshipping, or
furniture-related industry.

Strong understanding of dropshipping logistics and supply chain management.
Exceptional organizational skills and meticulous attention to detail.
Excellent written and verbal communication skills.
Proficiency in project management and communication tools
Ability to work independently, multitask, and manage time effectively under
pressure.

Strong problem-solving and decision-making abilities.
High level of proficiency with Google Workspace/Microsoft Office Suite.
Discretion and ability to handle confidential information.

Benefit:

All legally mandated benefits Health insurance Upskill allowance
Job Type: Full-time

Pay: RM8,000.00 - RM10,000.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person