Job Description

Key Responsibilities:

Lead and manage overall retail operations for all store locations, ensuring alignment with the brand's standards and corporate strategy. Oversee store performance including sales targets, profit margins, cost controls, inventory accuracy, and customer satisfaction. Ensure premium-level customer service is consistently delivered across all outlets, aligned with luxury brand values. Collaborate with the merchandising and supply chain teams to ensure timely and optimal product availability and stock levels. Drive operational efficiency through the implementation and continuous improvement of standard operating procedures (SOPs). Monitor and analyze KPIs, sales reports, and market trends to identify areas for improvement and opportunity. Recruit, train, coach, and develop retail teams, including Store Managers, to maintain a high-performance culture. Oversee store visual merchandising, ensuring alignment with global brand guidelines. Ensure compliance with company policies, regulatory requirements, and safety standards. Manage relationships with landlords, mall management, service vendors, and external partners as needed.

Requirements:

Bachelor's Degree in Business Administration, Retail Management, or a related field. Minimum 5-8 years of working experience in retail operations, with at least 2-3 years in a managerial role within the

luxury or premium retail sector

. Strong leadership and team management skills with a hands-on approach. In-depth understanding of luxury brand standards, clienteling, and high-end customer service. Strong business acumen and analytical skills; ability to interpret financial and sales data. Excellent communication, interpersonal, and problem-solving skills. Proficient in retail management systems (POS, ERP, CRM) and Microsoft Office. Willingness to travel to retail outlets across regions as required.
Job Type: Permanent

Pay: RM10,000.00 - RM13,000.00 per month

Benefits:

Opportunities for promotion Professional development
Schedule:

Monday to Friday
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: In person