Job Description

Mohon
Penerangan Kerja
Kelayakan

• SPM, Diploma or Degree in Hospitality Management, Business Administration, or related field.
• Minimum 5 years of experience in F&B operations.
• Willingness to travel between Klang Valley & Perak OR Stationed in Setia Alam.
• Strong leadership, communication, and people management skills.
• Excellent understanding of F&B operations, cost control, and customer service standards.
• Hands-on, proactive, and results-driven individual.

Tanggungjawab

• Outlet Operations & Performance

• Oversee daily operations to ensure smooth service flow, food quality, and customer satisfaction.
• Monitor cleanliness, staff performance, and compliance with SOPs.
• Review and analyze outlet sales reports, cost control, and inventory performance to achieve profitability targets.
• Implement operational improvement plans to enhance efficiency and reduce wastage.
• People Management

• Lead, train, and motivate staff to deliver excellent service and operational standards.
• Support manpower planning, recruitment, and scheduling to ensure adequate staffing levels.
• Conduct performance reviews and guide outlet teams toward achieving KPIs and company goals.
• Quality & Compliance

• Ensure the outlet is complied with food safety, hygiene, and regulatory requirements.
• Enforce brand SOPs and operational guidelines to maintain consistency.
• Work closely with the QA and training team to conduct periodic audits and follow-ups on corrective actions.
• Customer Experience & Brand Standards

• Monitor guest feedback and ensure prompt resolution of complaints or service issues.
• Drive initiatives that enhance customer experience and brand reputation.
• Collaborate with marketing and HQ teams on local promotions and campaigns to boost sales.
• Reporting & Coordination

• Prepare and present outlet performance reports, including P&L summaries, sales trends, and operational issues.
• Coordinate with departments such as HR, Finance, and Supply Chain to ensure smooth operations.
• Provide recommendations to management for outlet improvements, menu changes, and process optimization.

Manfaat

• Annual Leave
• Staff Meal
• On the job Training

Manfaat tambahan

• Staff Meal
• Training Provided
• Staff Activities

Kemahiran
Operations Management People Management Quality Control Customer Experience CRM (Customer Relationship Management)
Peringatan Penting
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Skills Required