Job Description

Branch Visit

Collaborated with the Visual Merchandising (VM) Department to implement store display changes across Klang Valley and regional branches. Conducted weekly branch visits as required. Ensured proper display of new arrivals in accordance with Standard Operating Procedures (SOP). Communicated with branch managers, assistant managers, and admin staff to identify and resolve urgent and pending issues. Assisted branch managers in handling customer service through various platforms.

Documentation

Reviewed documentation with branch admin to ensure timely submission of reports to relevant departments, including Finance (OEOD), Operations (Weekly Schedule), and Sales. Applied for necessary permits such as License Majlis, Dewan Bahasa dan Pustaka, and KPDNKK*.

Opening, Closing, and Renovation of Branch

Assisted the Human Resources department with staff replacements. Collaborated with the Inventory Manager to redistribute stock to other branches and the warehouse. Coordinated with IT, Finance, Leasing, Maintenance, and landlords for branch closures and renovations.

Observation & Inventory

Led and monitored branch manpower weekly through branch scheduling. Observed manager performance and compiled reports for the General Manager regarding their effectiveness at the branch. Monitored inventory and stock levels by coordinating with the Branch Manager and Warehouse Manager. Ensured the Branch Manager adhered to schedules for low-stock requests provided by the Warehouse Manager.

Report

Provided monthly sales reports to the General Manager and Managing Director. Submitted daily sales reports for every sales event (after closing at 10 PM). Prepared frequent branch visit reports. Created monthly schedules for branch managers, assistant managers, supervisors, and admin staff to avoid schedule conflicts. Examples of monthly reports include staff purchases, commission reports, daily sales comparisons (by branch), daily staff sales reports, and branch manager monthly schedules. Assisted in preparing any report requested by the General Manager as needed.
Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM4,000.00 per month

Work Location: In person