Operation Support (immediate Hiring)
Kuala Lumpur, Malaysia
Job Description
Mohon
Kelayakan
- Can start immediately
- Education: SPM & Diploma Holder
- Preferably with call handling experience.
- Language spoken: Fluent in Bahasa Malaysia & English, additional language is an advantage.
- Other Skills: Basic computer knowledge & typing.,Telephone Etiquette., Problem-Solving Skills
Responsibility
- Managing cases and enquiries by Dealer, Premier Dealer, Sales, and Exceptional handling request and answering calls.
- Plan, manage, coordinate, and execute all dealers request cases via Trouble Ticket or Email,
- Ensuring all cases are worked on and executed within the service level agreed.
- Flexibility on shift changes & willing to work on weekends & Public Holidays
- Manage Planned and Unplanned Leave and Punctuality
- Provide support and guidance to internal customers and Dealers.
- Ensuring fully equipped with product knowledge, system knowledge, process, and policies.
- Support Human Resources on staff registration or cancelation of lines, outside KV.
- Focus and achieve high productivity.
- Support Test Sim registration.
- E Recharge reset password.
- Assistance with Sales PIC on any enquiries via e mail / WhatsApp.
Manfaat
- RM2150 per month (Fixed)
- Allowances (Performance, Shift, Overtime, Bonus, EPF/ SOCSO, EIS etc\xe2\x80\xa6)
- Monday - Sunday (incl. Public Holiday)
- 10am - 7pm or 1pm-10pm
- Rotational Shift (5 days work,2 days off))
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Job Detail
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Job IdJD1017315
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned