Job Description

We are seeking

Operation Team Lead

to manage our support team. The successful candidate will oversee daily operations, resolve complex cases, and coach team members to deliver outstanding service and operational excellence.

Responsibilities:

Supervise daily operations of the operational team, including attendance, adherence, and performance management Provide support for telematics devices and software applications, helping customers troubleshoot and resolve technical issues (training will be provided) Provide regular training on how to Guide customers on using our products effectively, from GPS tracking to temperature monitoring, to optimize their fleet management. Provide regular coaching, mentoring, and training to team members to ensure KPI achievement Communicate expectations to employees and provide timely updates Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input

Job Requirements:

Possess a minimum of 1-2 years of working experience in the related field. Troubleshooting experience preferred. Proficiency in Microsoft Office (Word, Excel, PowerPoint). Good command of written and spoken Bahasa Melayu and English Ability to work independently, prioritize tasks, and meet deadlines. Ability to mentor, coach, and provide direction to a team of employees Highly motivated individual with skills to develop and coach team members to achieve performance expectations Have to work alternate saturdays twice per month Able to start immediately.
Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,300.00 per month

Benefits:

Professional development
Ability to commute/relocate:

Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
Education:

STM/STPM (Preferred)
Willingness to travel:

100% (Preferred)
Work Location: In person