Job Description

The Position
Position Summary As an Operational Advisor, your mission is to engage and partner primarily with People & Culture (P&C) colleagues across all Chapters and, where needed, with business stakeholders. Your focus is on delivering state of the art operational support, customized servicing advice, proactive solutions, process improvements and great partner experiences to support in moments that matter. Moreover, you will help to translate business goals into P&C priorities and ensure effective implementation in partnership with other Chapters.
Responsibilities
Providing operational expertise and consulting stakeholders in moments that matter including the following areas: Service Delivery

• Providing operational, proactive consultation and guidance on complex changes, servicing requirements and processes such as acquisitions, reorganizations or product launches.
• Leading squads/teams to provide and implement the end-to-end resolution in complex P&C requests
• Engaging stakeholders in and outside of P&C to get feedback and find solutions which provide great customer experiences
• Key contact to own and drive successful resolution of complex/urgent/sensitive requests
• Leader of squads to plan and execute cross-functional matters or drive improvements
• Global/regional representative for our organization-able to flex and deliver value in a variety of settings within P&C and PSS
• Attending Business Partner or other P&C Chapter meetings to engage with and understand the business needs
• Providing demand forecasting for key events including acquisitions, reorganizations and divestitures
• Identifying customer requirements and translating these needs to change requests and standard operating processes
• Proactively identifying process issues and working within our P&C network to drive solutions.
• Identifying training needs for specific processes/system functionalities and advise or organize training to managers or partners in HR

Cross-Functional Collaboration within

• PSS teams, network and communities
• Network and Dedicated Business Partners
• Other P&C Chapters and communities
• Other enabling functions, e.g. Finance, Procurement, IT etc to ensure the solution implementation or improvement
• PSS peers within the region and global to ensure the PSS network provides consistent and effective services to our customers

Who You Are You bring the following skills and competencies:

• University degree or equivalent, HR preferred
• 5 years or more experience with HR processes, HR shared services, HR functional expertise, and/or HR generalist know-how
• Proven experience handling projects involving different stakeholders and regions
• Fluent in English required, additional languages a plus
• Strong customer orientation with proven experiences, service delivery management, HR process design or employee administration in a shared services environment
• Analytical thinking and pragmatic approach to deal with complex requests
• Experience of necessary tools (e.g. Workday or CRM Request Management software)
• Experienced P&C professional working in a global/virtual environment, ideally with servicing experience
• Strong communication, consulting and influencing skills
• Should have a growth mindset with a very high capacity of execution in a dynamic global environment
• Proactive with negotiation skills and the ability to cope with time pressure in demanding situations and manage multiple priorities
• Ability to lead teams without direct authority and ensure end-to-end ownership
• Project management and process improvement experience and/or certification are ideal
• Demonstrated experience managing and supporting change initiatives.
• Ability to work independently in a fast-paced environment and to handle multiple, competing priorities.
• Proven track record of being able to deliver in a matrix organization.
• Ability to thrive in an ambiguous and multicultural environment working across borders.
• Proficiency in English and Mandarin required with good communication skill.

Who we are At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we\xe2\x80\x99ve become one of the world\xe2\x80\x99s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia. Roche is an Equal Opportunity Employer.