Job Description

The Position

Position Summary

As an Operational Advisor, your mission is to engage and partner primarily with People & Culture (P&C) colleagues across all Chapters and, where needed, with business stakeholders. Your focus is on delivering state of the art operational support, customized servicing advice, proactive solutions, process improvements and great partner experiences to support in moments that matter. Moreover, you will help to translate business goals into P&C priorities and ensure effective implementation in partnership with other Chapters.

Responsibilities

Providing operational expertise and consulting stakeholders in moments that matter including the following areas:

Service Delivery

Providing operational, proactive consultation and guidance on complex changes, servicing requirements and processes such as acquisitions, reorganizations or product launches.

Leading squads/teams to provide and implement the end-to-end resolution in complex P&C requests

Engaging stakeholders in and outside of P&C to get feedback and find solutions which provide great customer experiences

Key contact to own and drive successful resolution of complex/urgent/sensitive requests

Leader of squads to plan and execute cross-functional matters or drive improvements

Global/regional representative for our organization--able to flex and deliver value in a variety of settings within P&C and PSS

Attending Business Partner or other P&C Chapter meetings to engage with and understand the business needs

Providing demand forecasting for key events including acquisitions, reorganizations and divestitures

Identifying customer requirements and translating these needs to change requests and standard operating processes

Proactively identifying process issues and working within our P&C network to drive solutions.

Identifying training needs for specific processes/system functionalities and advise or organize training to managers or partners in HR

Cross-Functional Collaboration within

PSS teams, network and communities

Network and Dedicated Business Partners

Other P&C Chapters and communities

Other enabling functions, e.g. Finance, Procurement, IT etc to ensure the solution implementation or improvement

PSS peers within the region and global to ensure the PSS network provides consistent and effective services to our customers

Who You Are

You bring the following skills and competencies:

University degree or equivalent, HR preferred

5 years or more experience with HR processes, HR shared services, HR functional expertise, and/or HR generalist know-how

Proven experience handling projects involving different stakeholders and regions

Fluent in English required, additional languages a plus

Strong customer orientation with proven experiences, service delivery management, HR process design or employee administration in a shared services environment

Analytical thinking and pragmatic approach to deal with complex requests

Experience of necessary tools (e.g. Workday or CRM Request Management software)

Experienced P&C professional working in a global/virtual environment, ideally with servicing experience

Strong communication, consulting and influencing skills

Should have a growth mindset with a very high capacity of execution in a dynamic global environment

Proactive with negotiation skills and the ability to cope with time pressure in demanding situations and manage multiple priorities

Ability to lead teams without direct authority and ensure end-to-end ownership

Project management and process improvement experience and/or certification are ideal

Demonstrated experience managing and supporting change initiatives.

Ability to work independently in a fast-paced environment and to handle multiple, competing priorities.

Proven track record of being able to deliver in a matrix organization.

Ability to thrive in an ambiguous and multicultural environment working across borders.

Proficiency in English and Mandarin required with good communication skill.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we\xe2\x80\x99ve become one of the world\xe2\x80\x99s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.

Roche is an Equal Opportunity Employer.

Roche