Job Description

Job Summary:

Oversees the organization's processes, quality and continuous improvements topics. This job position is not including the HSE activities. This position ensures policies to target excellence through continuous improvements are applied. This position requires a strong capability to work in an international environment, within a matrixed organization and in strong collaboration within all the team members. This position must maintain the highest level of integrity.

KEY ACCOUNTABILITIES:-

Responsible of Continuous improvement aspects:

Ensure the deviations (Irregularities, Claims & Complaints) are well identified and qualified by the operations. Identify and implement potential improvements & opportunities at operational level and customer level. Ensure follow up of ongoing continuous improvement actions. Initiate programs to develop lean operations skills within training, tool, and others. Lead Continuous Improvement workshops for assigned areas. Develop key metrics/initiatives to monitor and capture non added value tasks, deviation from standard process. Coordinate and communicate best practices communication/ implementation.

Responsible of quality topics:

Support and ensure the updates of operational document (Invoicing, SOP, QAP, ...) Ensure well awareness and applying of the PRM Core Process and Customer process. Apply and update the Quality assurance plan for our customer. Support for the 3PL audits. Escalation point for quality and management system topics. Ensure alignment of quality community methodology and processes (N/C, 3PL audit, lean tool...)

Application of PRISM management system:

Support for PRISM ISO 9001 audit coordination and application. Ensure all risks and N/C are under control. Lead ISO 9001 certification audit for the RUN process. Support PRISM Core team. Support on PRISM management System application and updating. Launch or follow-up RSE initiatives. Coordinate with Bollore logistics environment (Tools, Best practices, Support functions...)

QUALIFICATION AND EXPERIENCE

For this position, the candidate should have strong skills in international and multi-cultural team management, with a quality background, whilst showing a track record in remote management. In addition, the candidate must demonstrate:-

Excellent presentation and communication skills (English is mandatory, another language an asset). oService minded personality and customer facing experience. Operational excellence and result oriented. Well organized & structured mindset. Good team leadership skills. Good knowledge of MS Office. Proven track record in a similar role, including team coordination leadership in an international environment. Experience in management system implementation or maintenance. Problem solving and continuous improvements experiences. Master's degree: Business or Supply Chain diploma, Quality degree. Knowledge in overland, Air and Sea transportation is a plus. BSc/BA in Business Administration or relevant field; MSc/MBA is a plus. Green belt certification is a plus.
Language

Fluent and technical English + local language.
Job Type: Full-time

Pay: RM8,000.00 - RM10,000.00 per month

Work Location: In person