Operational Excellent & Quality Manager (bandar Sunway)
Kuala Lumpur, Malaysia
Job Description
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Responsible of Continuous improvement aspects:
- Ensure the deviations (Irregularities, Claims & Complaints) are well identified and qualified by the operations.
- Identify and implement potential improvements & opportunities at operational level and customer level.
- Ensure follow up of ongoing continuous improvement actions
- Initiate programs to develop lean operations skills within training, tools ...
- Lead Continuous Improvement workshops for assigned areas.
- Develop key metrics/initiatives to monitor and capture non added value tasks, deviation from standard process...
- Coordinate and communicate best practices communication/ implementation
- Support and ensure the updates of operational document (Invoicing, SOP, QAP, ...)
- Ensure well awareness and applying of the PRM Core Process and Customer process
- Apply and update the Quality assurance plan for our customer
- Support for the 3PL audits
- Escalation point for quality and management system topics
- Ensure alignment of quality community methodology and processes (N/C, 3PL audit, lean tool...)
- Support for PRISM ISO 9001 audit coordination and application
- Ensure all risks and N/C are under control.
- Lead ISO 9001 certification audit for the RUN process
- Support on management System application and updating
- Launch or follow-up RSE initiatives
- Coordinate with logistics environment (Tools, Best practices, Support functions...)
- Excellent presentation and communication skills (English is mandatory, another language an asset)
- Service minded personality and customer facing experience.
- Operational excellence and result oriented
- Well organized & structured mindset
- Good team leadership skills
- Good knowledge of MS Office
- Proven track record in a similar role, including team coordination leadership in an international environment.
- Experience in management system implementation or maintenance
- Problem solving and continuous improvements experiences
- Master\xe2\x80\x99s degree: Business or Supply Chain diploma, Quality degree.
- Knowledge in overland, Air and Sea transportation is a plus.
- BSc/BA in Business Administration or relevant field; MSc/MBA is a plus
- Green belt certification is a plus
- Central position in a matrix organization with:
- A direct reporting line or functional management role to the Global contract manager,
- A functional management role or a direct reporting line with the Process and quality manager.
- A straight and close collaboration with all the contract steer members.
- Opportunities for promotion
- Monday to Friday
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
- Do you have knowledge in overland, Air and Sea transportation?
- management system implementation or maintenance: 4 years (Preferred)
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Job Detail
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Job IdJD919246
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned