Job Description

Prudential\'s purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people\'s career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.



The Senior Operational Resilience and Disaster Recovery (DR) Manager provides technical leadership in developing, coordinating, assessing, and communicating disaster recovery requirements and contingency plans associated with company\xe2\x80\x99s business units to protect Mission Critical Systems and Services in the event of unforeseen disruptions. The role includes DR and has overall responsibility for planning, directing and coordinating activities pertaining to DR exercises, and it is crucial to ensure that Business Continuity (BC) and DR goals are accomplished and in line with business objectives RTO and RPO.

The ideal candidate is expected to provide complex program leadership within the enterprise and continuously promotes strong partnerships between Group Technology Operations (GTO) team and LBUs. You will oversee planning and implementation of the company\'s contingency planning to mitigate risk associated with complete or partial failure of technology systems, availability of connectivity, IT facilities, and vendor services. With minimal supervision, this position that representing GTO function, is required to coordinate and facilitate all BC/DR planning activities including risk-based exercises. The role will also involve in driving the refinement of BC/DR plans, the business impact analysis (BIA) and risk assessments to meet the regulatory reporting requirements. This position is responsible for overseeing the effective IT operations following company risk management frameworks, and ensure alignment with the organisation\xe2\x80\x99s rapid growth and increasing regulatory requirements.

Roles and Responsibilities:

• Demonstrates commitment in supporting the business needs by collaborating with business stakeholders, business unit\xe2\x80\x99s BC Manager and DR Manager in the development of an effective BC/DR Management Program.
• Responsible for the development, implementation, review and facilitate of the enterprise-wide GTO BC/DR Program including, but not limited to assessing any technology risks. This includes establishing, maintaining and manage continuous improvement of enterprise DR strategy, standards, processes, maturity models, methodologies, metrics, scorecards, and incorporate best practices using internal and external resources.
• Develop BC/DR plans by working collaboratively with technology subject matter experts to document system applications and supporting infrastructure.
• Engage and collaborate with LBUs to review/validate the BC/DR readiness and crisis management capabilities. Lead, manage, oversee and support the execution of all BC/DR plans from group technology operations function aspect.
• Facilitate the conduct of business systems/applications impact analysis with business, application, domain and platform owners to identify critical systems and resources necessary to resume operations of these services in the event of a disruption.
• Conduct and manage BC/DR exercises and drills to ensure systems meet business and resiliency requirements. Follow-up on areas of improvements and findings.
• Support the business units to maintain a group level BC/DR program with a periodic/yearly planned schedule. Develop a multi-year roadmap for the BC/DR Management Program.
• Facilitate/coordinate periodic reviews, updates, and signoffs to ensure completion of critical recovery documentation consistent with approved corporate policies, standards, and procedures. Lead remediation of corrective actions identified as part of exercises and/or audits as necessary.
• Analyse and measure the effectiveness of existing BC/DR service delivery and business processes and develop sustainable, repeatable, and quantifiable improvements.
• Orchestrate the execution of the BC/DR plans when a business disruption occurs. Be responsible for data centers and systems recovery and serve as the key contact point of GTO leadership teams ensuring that technologies and processes support all key availability and recovery requirements.
• Research and recommend possible automated approaches for BC/DR tasks.
• Conduct BC/DR weekly status reporting, BC/DR readiness reviews, milestone reviews and post exercise reviews.
• Consolidate BC/DR planning and post documentation for compliance review.
• Maintain and update contact list of Group BCM, DRM and technical domain person in charge.
• Conduct and/or facilitate \xe2\x80\x9ctabletop\xe2\x80\x9d exercises with teams and senior management, for training purposes and for validation of BC/DR plans.
• Create and conduct BCP/BCM/DR training and awareness program.
• Assist with incident management protocols during events.
• Participating in IT change management / ticket reviews, approvals, and planning.

Desirable Qualifications, Skills and Experience

• Bachelor\xe2\x80\x99s degree and/or advanced diploma in IT related or relevant field.
• At least 8-10 years of experience in Information Technology and/or corporate functions.
• Has 8 - 10 years of working experience in Financial Services (preferred), of which 5 years of deep understanding and hands-on experience in IT BCP and DR Management, techniques and principles.
• Proven track record and possess strong experience in leading BC Plans and Technology DR exercises.
• Familiarity with legacy and modern IT Infrastructure architectures & related technologies and network/web related protocols. Good understanding of storage and backup services would be desirable.
• Must understand cloud computing and IAAS services for IT DR.
• Solid experience in project management and execution in the area of IT Infrastructure / Operations.
• Sound technical knowledge in ITIL, IT operations, project methodology and tools.
• Certification in DR, BCP, ITIL and/or Project Management preferred.
• Excellent stakeholder management, leadership, communication, planning and organization skills.
• Self-driven & motivated, tenacious problem solver will own issues until full resolution.
• Excellent communication and interpersonal skills, fluent in both speaking and writing English. Ability to build and maintain relationships and work cross functionally and interact confidently across all channels.
• Ability to carry out tasks to a high standard with a strong eye for attention to detail and thorough approach to their work.
• Demonstrate strong analytical and problem-solving skills, excellent judgement, and possess a passion for continuous learning.
• Background in regulated global companies a plus (financial institutions, pharmaceutical, healthcare, or similar).
• Experience managing and working with MSP, minimum of 3 years of experience managing diverse technical teams

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.