Job Description

Job Purpose: The incumbent is to be part of the Kuala Lumpur Shared Service Centre (KLSSC) Broking Operations team that is responsible for processing tasks and supporting the business stakeholders for back-end broking functions.Principle AccountabilitiesDelivery ManagementTo ensure timely delivery based on the agreed standard and productivity in order to meet SLA and Metrics on Accuracy, Productivity and TAT per agreed standards with internal/external stakeholders to ensure the smooth and efficient deliveriesProcess Management\xef\x82\xb7 Ensure seamless and timely delivery of tasks assigned based on agreed standards, accuracy and productivity \xef\x82\xb7 Ensure adherence to policies and procedures as per organization\'s standards and SOPs\xef\x82\xb7 Where needed, to interact with stakeholders to ensure proper execution of tasks\xef\x82\xb7 Provide support to Team Leader / Team Manager on work Allocation of tasks; follow-up till completion including capturing of transactional data accuratelyCompliance\xef\x82\xb7 Adhere to audit sampling guidelines / SOX\xef\x82\xb7 Ensure adherence to policies & procedures as per organization\'s standards and laid out SOPs\xef\x82\xb7 Providing recommendations and highlight areas of improvement tied to analysis and assessment of credit process related risksRequirements:Education Essential\xef\x82\xb7 Degree HolderSkills & Abilities:\xef\x82\xb7 Good command of spoken Cantonese and English, written English\xef\x82\xb7 Strong analytical skills and ability to work independently\xef\x82\xb7 Good Communication, Influencing and Negotiation skills\xef\x82\xb7 Team player, able to work collaboratively with a wide variety of people with diverse viewpoints and background\xef\x82\xb7 Able to work in high stress environmentTechnical Skills:\xef\x82\xb7 Proficiency with Microsoft Office applications\xef\x82\xb7 Must be savvy with system applicationShould you have what we are looking for, kindly drop your resume at Isyirah.Ishak@adecco.com or you may connect with me via .

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