Job Description

Company: MMC CorporateDescription:We are seeking a talented individual to join our Hong Kong ASO Contact Centre team at Marsh Malaysia. This role will be based in Kuala Lumpur Shared Services Operations Office. This is a hybrid role that has a requirement of working at least three days a week in the office.Hong Kong ASO Contact CentreHong Kong ASO (Administrative Services Only) handling customer inquiries and providing assistance in Employee Benefits Claims line.Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and works towards resolving them in a timely and satisfactory manner.We will count on you to:

• Provide quality customer service to clients over phone call or email.
• Handling email correspondences and liaise with internal & external clients in positive manner for effective problem resolution to ensure smooth running of all daily operation matters.
• Ensure final outputs (calls, emails or tasks) are of good quality and consistent with the Standard Operating Procedures and Service Level Agreement assigned.
• Provide testing assistance and support of new systems and tools.
• Support ad-hoc tasks as assigned.
• Team Player to ensure contact center KPIs are met.

What you need to have:

• Candidate must possess at least a diploma preferably of any field
• Good Proficiency in using MS Office (Excel, Word)
• Chinese literacy and fluency in Cantonese and English is a must
• Strong Oral and written communication skills
• Must be able to work in a high stress environment

What makes you stand out?

• Minimum 1-3 yearsxe2x80x99 experience in working on contact center
• Insurance knowledge (Life or Employee Health Benefit) will be extra advantage

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the worldxe2x80x99s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one xe2x80x9canchor dayxe2x80x9d per week on which their full team will be together in person.

Marsh McLennan