Job Description

4! The 4 essential elements that shape our culture: Inspired. Curious. Unbossed. Integrity. Our mission is to discover new ways to improve and extend peoples\' lives. Your passion to build, execute business plans to meet the sales goals, develop effective professional business relationships with Healthcare Professionals will help the world understand what these medicines do, why they matter and how Novartis is striving to reimagine medicine.

As Operations Excellence Manager, you will lead and manage all aspects of the Sales Administration/ Operations team including order management team; site-to-site material purchasing process and master data maintenance to ensure uninterrupted business operations. You will also manage team activities including resources allocation based on workload and priorities, professional development, reporting and delivery of group objectives as well as lead a key area of sales support within a significant county (Sales training, Analytics, Sales Operations) and develop an effective through training and coaching or management of key commercial programme.

Your Responsibilities:

Your responsibilities include, but not limited to:

• Manage overall Sales Force Effectiveness or lead a key process/service within the team.
• Implement standardized Sales Force Effectiveness systems, tools, analytics, performance dashboards and quantitative & qualitative KPIs for Field Force (FF) and Medical Scientific Liaison (MSL) teams in close collaboration with the local and regional teams.
• Manage FF productivity and improve quality & transparency of resources via Segmentation & Targeting, territory design/alignment, FF capacity planning, product allocation, call plan design & monitoring, performance measurement & monitoring and FF ROI analysis.
• Maintain and govern the CRM system including data upload, extraction and monitoring of day-to-day operations including providing insights to improve efficiency and effectiveness as when required.
• Develop, benchmark/upgrade and monitor FF incentive systems.
• Collaborate with internal cross functional teams such as Digital, Marketing and Medical to further improve overall operational excellence.
• Collaborate with vendors/ internal taskforces for any improvements required for Sales Force Effectiveness systems such as CRM and internal sales systems.

Minimum requirements

What you\'ll bring to the role:

• Degree in Life Sciences, Pharmacy, Biomedical or other related discipline.
• 3-4 years relevant experience
• Data Management & Systems
• Marketing in Healthcare / Pharma business; Sales in Healthcare / Pharma / related business
• Operations Management and Execution; Process management
• Able to understand changing dynamics of Pharmaceutical industry
• Proficient and fluent in English (spoken and written), with good interpersonal and communication skills.
• Digital & Technology Savvy

Why Novartis?
769 million lives were touched by Novartis medicines in 2022, and while we\'re proud of this, we know there is so much more we could do to help improve and extend people\'s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what\'s possible, when we collaborate with courage to aggressively and ambitiously tackle the world\'s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Functional Area

Sales

Division

Innovative Medicines International & Chief Commercial Office

Business Unit

APMA IMI

Employment Type

Regular

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Shift Work

No

Early Talent

No

Novartis