Job Description

Melaka, Malaysia
Company: Singtel Group
Be a part of something BIG!
We're looking for Operations Executive who is responsible to ensure service excellence and best-in-class service is delivered to SingTel Customers, sustaining business growth and support consumer SG imperatives and strategic plans for hotlines services.
Make an Impact by:

• Work closely with Customer Care Managers to plan resources and oversee day-to-day call center operations
• Ensure key performance indicators, namely service levels, accuracy rates, productivity measurements are met
• Provide the team with clear objectives for group and individual performance and support this with regular and constructive feedback
• Provide ongoing coaching, counselling and performance review to all team members
• Handle escalated customers and work with relevant parties to ensure service recovery and resolution of customer issues
• Analyze customer's complaints and identify root causes of service failures to implement corrective and preventive actions on a timely basis
• Be the liaison within other SIngTel division by providing operational support
• Participate in ad-hoc projects as requested.

Skills for Success:

• At least Diploma in Business Administration and relevant course
• At least 4 years of leadership experience with a passion in leading small team
• Demonstrate analytical, problem solving skills and critical thinking
• Demonstrate commitment to the SingTel values
• Rostering and Manpower planning skills.
• Ability to thrive in fast -paced high volume environment

Your Career Growth Starts Here. Apply Now!

Skills Required