Job Description

Job Title: Operations Executive/Sr.

Location: Johor Bahru / Shah Alam

Company Overview

FWG is a leading provider of integrated security services in Malaysia, delivering dependable, tailored solutions that prioritize safety, professionalism, and operational excellence. With a strong presence across key regions, FWG specializes in armed escort services, site security, and control room operations. Our team is committed to upholding the highest standards in quality, compliance, and workforce development -- guided by the principles of trust, integrity, and customer focus.

At FWG, we are in line with the international best practices and the Responsible Business Alliance (RBA) standards.

Responsibilities:

2. Key Responsibilities

A. Operations & Site Management

Monitor daily operations across assigned security sites. Conduct routine site visits, inspections, and audits. Ensure guards follow SOPs, company policies, and client instructions. Assist in preparing duty rosters and managing guard deployment. Handle emergency or incident responses and provide solutions.

B. Guard Management

Brief and supervise guards on duties, attendance, and discipline. Support in training new guards on site SOPs. Manage last-minute replacements and ensure manpower sufficiency. Maintain records for attendance, discipline, and performance.

C. Client Handling

Serve as the point of contact for client site operations. Attend client meetings and respond to operational concerns. Prepare reports on site performance, incidents, and improvement actions.

D. Reporting & Documentation

Prepare daily, weekly, and monthly operational reports. Ensure proper documentation of incidents, patrol logs, and guard movements. Update system records (attendance, incident logs, site updates).

E. Compliance & Quality Control

Ensure compliance with legal and industry standards (e.g., licensing, uniform, training). Monitor service levels and implement corrective actions when required.

3. Requirements

Minimum Diploma or equivalent disciplined service qualification / experience Min 2-3 years' hands-on experience in an operational management role either civilian or disciplined services or commercial security experience Demonstrated ability to work un-supervised and manage a team of up to 200 + guards per site at multiple customer locations. Be able to efficiently manage and control the assets of the company. Ability to communicate effectively in English, both verbal and written Computer literate; Microsoft Excel, Words and Power Point. Knowledge of financial, commercial, and legal related matters an advantage Be willing to work and relocate anywhere in the country. Be a customer service people-oriented person. Local language skills in English and Bahasa Malaysia.

Experience

At least 1 year of related experience in security operations, supervision, or coordination.

Skills & Competencies

Strong communication and coordination skills. Ability to manage guards and handle pressure. Good problem-solving and decision-making abilities. Basic knowledge of security operations and SOPs. Able to work irregular hours, weekends, and emergency call-ins when required. Possess own transport and willing to travel to sites.

4. Additional Advantages (Optional)

Experience in dealing with security guard teams. Knowledge of regulatory requirements (KDN, PDRM, etc.). Ability to prepare operational reports professionally.
Working days & Hours

Monday to Friday (8.30am to 5.30pm)

If you are the right candidate please reach out to us at :

uma@fwg.my

Job Type: Full-time

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

Opportunities for promotion Parental leave
Work Location: Remote