Job Description

Operations Lead - (Partner Relations/Patient Care)

Position Purpose

The purpose of the job is to lead the team and manage access program(s) in the appointed country/region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based

Duties and Responsibilities

• Effectively managing the team and managing access program(s) by liaising with hospitals, distributors, and pharmacies, and patients
• Liaise with Axios Regional and HQ Teams as needed
• Monthly, quarterly and on demand Client reporting

• Ensure that eligible patients are enrolled in the program(s) in a timely manner and in accordance with the project workflow and timelines
• Management of assessment of patients\' financial eligibility for the program(s), review all cases and approve financial classifications
• Ensure that current patients receive their drugs quickly and efficiently
• Prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal review. This includes monitoring and tracking patient files in collaboration with Axios staff in \xe2\x80\x9creal time\xe2\x80\x9d as patients proceed through the program(s)

• Maintain and update electronic program files, including patient and quality assurance data
• Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data
• PV reporting and reconciliation
• Conduct administrative duties for the office

• Supervise and work closely with the team in the region
• Work with project team leaders as well as the related divisions of Axios
• Maintain ongoing and frequent communication with project team leaders including Axios regional and global staff

• Diplomatic skills
• Knowledge of the regions health system
• Approachability and willingness to provide excellent services
• Initiative and drive

• Diplomatic skills
• Team Player
• Verbal and written communication skills
• Results driven
• Good organisational and coordination skills

• Ability to work autonomously
• Methodical with ability to deliver timely results
• Self-starter with strong individual drive, attention to detail, resourcefulness, and task ownership.
• Ability to work in a challenging, fast-paced environment.
• Proficiency in standard computer software (word-processing, excel, PowerPoint presentations, databases) and the internet

• Excellent communication skills

• Initiative
• Technical skills

• Presentation skills
• Project management
• Knowledge and information sharing

• Degree in Nursing or Health related discipline
• At least 2-3 years professional experience working in nursing and/or the healthcare sector is ideal
• Excellent command of both spoken and written English
• Experience in data monitoring and management is an advantage
• Experience in project management is a plus

• In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also a plus

• The position is based in Malaysia, and it does entail frequent travel to Clients and partners which may be outside your designated region

• Flexibility in ability to travel as well as working hours is essential

Axios International