Job Description

INITIA Group SG is looking for an Operations Manager ???? - Malaysia! - INITIA GROUP

Job Level:

Managerial

Salary: RM 12,000 RM 20,000

Department:

Operations Department

Location:

THE Exchange TRX, KLGCC, and Mont Kiara

Overall Job Objectives

We are looking for a highly driven and experienced F&B professional to oversee the daily operations and overall performance of all INITIA Group's F&B outlets. This role will supervise Restaurant Managers at each branch and ensure that all locations maintain operational excellence, consistent service quality, and achieve their financial and service targets. This role requires strong leadership skills, business acumen, and the ability to manage staff and resources effectively.

Core Responsibilities

Oversee and manage the operations of all INITIA Group's F&B outlets and branches. Supervise and provide leadership to Restaurant Managers across different locations. Monitor outlet performance, ensure consistent execution of brand standards, and identify opportunities for operational improvement. Review and analyze daily, weekly, and monthly outlet reports including sales, costs, and profitability. Ensure all outlets comply with safety, hygiene, and licensing regulations. Oversee vendor contracts and ensure accuracy and timeliness of billing and supply chain processes. Support and guide outlet-level recruitment, training, and development of service staff. Conduct performance evaluations for key outlet leaders and foster a culture of high performance and accountability. Set and drive sales targets, promotional initiatives, and service strategies to optimize customer satisfaction and revenue across all outlets. Handle escalated customer feedback or complex operational issues when needed.

Job Specifications

Prior experience as an Outlet Manager - F&B or in a similar role within the hospitality & retail industry. Strong leadership, communication, and customer service skills.

Conversational Mandarin or Korean is an added advantage

(to cater to a diverse customer base). Excellent conflict resolution and team management abilities. Availability to work within the outlet's operating hours, including weekends and holidays.

Key Deliverables

Oversee daily customer service operations to ensure smooth processes, strong profitability, and exceptional guest experiences. Maintain precise records of financials, vendor agreements, and invoices, while ensuring all procedures meet safety and cleanliness standards. Ensure clear and effective communication between customer-facing staff and support teams to boost collaboration and service quality. Respond to customer feedback with professionalism, address concerns promptly, and use insights to enhance service delivery. Oversee with staff scheduling, manage payroll tasks, and support training programs to build a positive, high-performing service team.

Benefits of the role

Guaranteed career growth (????) at one of the best groups of companies in Malaysia & Singapore. Collaborative and inclusive work environment that values creativity and innovation. Monthly Incentive - KPI Based (T&C Applied) Annual Leaves ???? & Annual Bonus ???? Attendance Allowance ???? & Grooming Allowance ???? (performance-based, if role applicable) Birthday Vouchers ???? & Medical Benefit ???? Overseas Training / Development ???? / ?? Staff Discount ???? and Staff Meal ????

INITIA GROUP

is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.

Among our many F&B brands are:

MODU Samgyetang -

Singapore's first premium Samgyetang specialty restaurant, inspired by the Korean word "??," meaning "everyone." MODU offers a wholesome, traditional Korean dining experience focused on nutritious herbal flavors.

Song Gye Ok Singapore -

A popular chicken grill restaurant originally from Seongsu, Seoul. Famous for its signature grilled 6-part chicken cuts and herbal Samgyetang, it brings the charm of Korean dining culture to Singapore.

If you're excited about our company's vision for this position and want to start the path of becoming one of our future leaders, we'd like to hear from you.

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APPLY NOW!

Job Type: Full-time

Pay: RM12,000.00 - RM20,000.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person