Job Description

Job Title: Operation Manager
Nature of Business: Airbnb / Homestay Management Company
Key Responsibilities:
Your responsibilities will include, but are not limited to:

• ? ?Oversee the day-to-day operations of the company, including property management, cleaning services, guest services, and maintenance operations

• ? ?Ensure that all properties are well-maintained and meet the company's standards for cleanliness and guest satisfaction

• ? ?Develop and implement policies and procedures that ensure that all operations run smoothly, efficiently, and in accordance with company policies and local regulations

• ? ?Manage a team of property managers, maintenance staff, and cleaning services to ensure that all properties are properly maintained and that guests have a memorable experience

• ? ?Develop and maintain relationships with local vendors, service providers, and contractors to ensure that the company has access to reliable and high-quality services

• ? ?Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and develop action plans to address any issues

• ? ?Collaborate with other departments within the company, such as marketing and sales, to ensure that the company's operations are aligned with its overall business goals

• ? ?Stay up-to-date with industry trends and best practices to identify opportunities for innovation and improvement within the company

• ? ?Conduct regular training sessions for staff to ensure that they are equipped with the skills and knowledge needed to perform their roles effectively

• ? ?Prepare and present regular reports to senior management on the company's performance and progress towards its goals.

Requirements:

• Min. Qualification: Diploma & above
• Relevant Experience: Min. 2 years in hospitality industries as Duty Manager/Front Desk/Housekeeping Managerial Role

Kindly contact Ms Rachel at +6019-772 2619 for further details or send your resume to [ rachel.gan@cityrecruit.com.my ]
or
Kindly contact Ms Hema +6012 958 5453 or send your resume to [ crcs-my-recruitment1@cityrecruit.com.my ]

Skills Required