Job Description

Key Responsibilities

Oversee daily clinic operations to ensure smooth, efficient, and professional service delivery across all departments. Lead, coach, and develop front-desk, therapists, and support staff to meet service standards, sales targets, and operational KPIs.

Develop, implement, and maintain SOPs

and workflows for the

entire patient journey

, including: Walk-in and appointment booking, Pre-treatment preparation and treatment delivery and Post-treatment follow-up.*

Medical tourism coordination

: airport pickup, accommodation, transfers, and special requirements. Monitor adherence to SOPs and continuously improve processes based on feedback and operational metrics. Ensure a

premium, 5-star patient experience

across all touchpoints. Manage inventory, stock usage, ordering, and expiry monitoring. Partner with sales and medical teams to support promotions, campaigns, upselling, and customer retention initiatives. Prepare

monthly operational reports

and proactively present insights, trends, and recommendations to management team. Conduct

PowerPoint presentations and clinic tours

for visitors, investors, VIP clients, and overseas patients. Assist in planning and execution of

events

, whether

in-house or jointly organized with external partners

, including coordination of logistics, staff, and guest management. Ensure clinic cleanliness, organization, and presentation reflect premium service standards.

Requirements

Fluent in

English and Mandarin

(spoken and written) -- essential for patient interaction, staff communication, and management reporting. Diploma/Degree in Business, Operations, Hospitality, Healthcare, or related field. 3-5 years of operational or managerial experience in wellness, aesthetics, healthcare, retail, hospitality, or medical tourism. Strong leadership, people management, and communication skills. Customer-centric mindset with problem-solving and service recovery capabilities. Experience in creating, implementing, and monitoring SOPs. Proficient in

Aoikumo system

for scheduling, CRM, POS, inventory, reporting, and staff management. Organized, proactive, and able to manage multi-disciplinary teams in a fast-paced environment. High integrity and professionalism in handling customer information and clinic operations.

Benefits

Annual performance bonus Staff treatment and service discounts EPF, SOCSO, and EIS contributions Training sponsorship and certification support 5-star, modern office environment Supportive, harmonious team culture Walking distance to Monorail and LRT/MRT Maternity leave (where applicable)
Job Type: Full-time

Pay: RM6,000.00 - RM10,000.00 per month

Work Location: In person