Job Description

We are a startup company specializing in software development, dedicated to providing clients with comprehensive solutions in system development, marketing services, and operations management.
We have established a strong presence across diverse industries, including finance, manufacturing, advertising, retail, gaming, and cryptocurrency.
With a global client network, we strive to be the most trusted partner for our clients.
By leveraging our all-round capabilities in development, operations, and marketing, along with professional expertise and extensive experience, we help clients achieve efficient systems, stable operations, and precise marketing.
The Role
???????

• ??????????????????????????????????????
• ?????????????????SOP???????????????????????????????
• ????????????????2????????????????????
• ?????????????????????????????????????
• ????????????????????????????CRM???????????
• ??????????????KPI????????????????????????????????
• ?????????????????????????????????????????

? Job Responsibilities

• Operations Management: Oversee the daily operations of the customer support team, ensuring efficient and compliant service delivery while improving customer satisfaction.
• Process Optimization: Develop and implement standard operating procedures (SOPs), especially for verification processes (e.g., age or content checks), to improve efficiency and reduce errors.
• Task Assignment & Handover: Coordinate task allocation and ensure smooth handovers (e.g., within 2 days), maintaining seamless operational flow.
• Team Leadership: Responsible for recruiting, training, and mentoring the customer support team to enhance overall performance and foster a positive team culture.
• Budget & Resource Management: Manage operational budgets and optimize the allocation of manpower and technical resources (e.g., CRM tools) for better cost efficiency.
• Performance Monitoring: Track key performance indicators (KPIs) such as response time, conversation volume, and customer satisfaction. Use data insights to develop continuous improvement strategies.
• Compliance Oversight: Ensure all operations adhere to local labor laws and internal company policies, including verification and content moderation standards.

Ideal Profile
???????

• ????????????????????
• ?? CRM ???? Zendesk?Salesforce?????????
• ?????????????????????????????
• ??????????????

? ??????

• ??????????????
• ???????????????????
• ?????????????????
• ?????????????????

? Requirements

• Strong leadership, communication, and problem-solving skills
• Familiarity with CRM platforms (e.g., Zendesk, Salesforce) and data analytics tools
• Proven experience managing remote customer service teams, with an understanding of remote workflows and systems
• Proficient in both Chinese and English, with excellent communication skills

? What We Offer

• Competitive salary with performance-based bonuses
• Career development opportunities in a dynamic and growing industry
• A global and collaborative work environment with exposure to international business operations
• Flexible work arrangements with the option for remote work

What's on Offer?

• A role that offers a breadth of learning opportunities
• Leadership Role
• Flexible working options

Skills Required