Job Description

Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We have around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. Today we start our journey to become a Center of Excellence by the end of 2022 and we would like YOU to Join us!. To know us better, check out this video https://bit.ly/3KOHSEI

foodpanda\'s Central Operations is looking for an OPERATIONS MANAGER, RISK & FRAUD

SENIORITY LEVEL : Managerial level

LOCATION : Southgate Commercial Centre, Kuala Lumpur, Malaysia

ROLE POSITIONING AND OBJECTIVES

We are looking for a candidate that has a great blend of building processes, creating long-term strategies, understands data/analytics and leads vendor/internal teams efficiently.

This is an opportunity to work as a hybrid people- and project manager where you focus on solving problems through data analytics and leading teams to deliver stellar outcomes. The candidate should have very strong multi-tasking abilities while being able to understand the long-term vision and goals of the Risk team.

WHAT YOU WILL OWN:

• Build and launch processes: create new and scale existing processes across the region to improve reliability across all business lines, minimize fraud on the platform, and improve the efficiency of cash operations
• Analytics & data-driven decision making: use advanced data analytics to measure performance and build detailed dashboards, investigate and deep dive into possible areas of improvements
• Project-management and execution: based on your spot on root-cause analysis, create improvement plans and implement long-term strategies.
• Lead Operational and Risk Vendor performance on the ground while maintaining connection and engagement with cross functional regional/local teams.
• Engage strategically with stakeholders to improve internal tools and the overall user experience.
• Identify operational weaknesses and help improve or innovate new processes to keep teams as efficient as possible
• You\'ll be THE go to person for many key operational and Vendor initiatives and updates; Key point of contact for partners

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:

• A confirmed experience in scaled operations support and people management (+5 years)
• Confirmed ability to lead efficiently, set team goals, develop people to their highest levels of performance, and guide through meaningful situations
• Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Juggling those can be challenging, and this should be a superstrength
• Prior professional experience with optimization, processes, systematic organization, program/project management
• Data/Analytics experience; Excel or SQL proficiency is preferred
• Strong attention to detail & project management skills
• Good problem-solving skills with an ability to structure the challenges we face into concrete action plans.
• A high bar across the board - from your own contributions to the people you work with to the products you work on

At Central Operations we \xe2\x80\x9cWork smarter together\xe2\x80\x9d, \xe2\x80\x9cAlways add value\xe2\x80\x9d & \xe2\x80\x9cLook for trouble\xe2\x80\x9d, these are our guiding principles that will make us a Centre of Excellence in no time. We aim to create a magical experience for you here at foodpanda as we win through diversity by hiring the BEST talents from all walks of life.

Foodpanda