Job Description

Simplexity Tech Singapore Pte Ltd Hiring! Hybrid Operations & Service Center Manager in Kuala Lumpur, Kuala Lumpur, Earn up to MYR 10,000 - Ricebowl
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Operations & Service Center Manager
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MYR5,000 - MYR10,000 Per Month
KL City, and +1 other locations
Fewer than 10 applicants. Your chances are good!
Posted 3 hours ago o Closing 27 Aug 2025
Fewer than 10 applicants. Your chances are good!
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Requirements
We are looking for an experienced and dynamic **Operations & Service Center Manager** to lead our Service Delivery team in Kuala Lumpur. The ideal candidate will have a strong background in **managed services, IT service management, and team leadership**, ensuring high-quality service delivery to our clients. You will be responsible for **overseeing service operations, optimizing processes, managing team performance, and aligning with global service teams** to meet customer expectations.
Responsibilities
Minimum 5+ years of experience** in **service center/operations management**, preferably in IT or managed services.
- Proven track record in **managing service teams, workflows, and performance metrics**.
- Strong understanding of **managed services frameworks (ITIL, ISO 20000, etc.)** and service delivery best practices.
- Experience in **client-facing roles**, handling escalations, and adjusting service models to meet customer needs.
- Ability to work under **high pressure** and adapt to **fast-paced, demanding environments**.
- **Fluent in English and Mandarin** (written and spoken) to coordinate with regional and global teams.
- **Strong leadership, problem-solving, and decision-making skills.**
- **Proactive, customer-focused mindset** with a passion for service excellence
Benefits
Lead a **high-performing service team** in a **multinational environment**.
- Opportunity to **shape service strategies** and drive operational excellence.
- Competitive salary, benefits, and professional growth opportunities.
If you are a **motivated leader with a passion for service delivery**, submit your resume to
Additional Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Training Provided
• Overtime Pay
• 5 Working Days
• Medical and Hospitalisation Leave
• Flexible Working Hours

Skills
ITIL ServiceNow Jira Automation Tools AWS Azure Cloud GCP DevOps
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