Job Description

Castlery is hiring an Operations Specialist (Returns & Claims) to join our AU Operations team headquartered here in Singapore. You will be working in a fast-paced environment with the team to ensure customer\'s orders are fulfilled and customers are satisfied with their experience with us. Your daily job responsibilities are as per below.

What you\'ll be doing

• Ensure invoices issued by our 3rd Party Logistics are billed accurately.
• Dispute invoices issued by our 3rd Party Logistics where applicable.
• Diligently input and maintain invoice data in system.
• Work closely with finance team on monthly accrual amount.
• Tally with finance team on logistics expenses.
• Ensure all delivered orders are billed by 3rd Party Logistics in a timely manner.
• Perform delivery cost analysis and provide key findings on monthly logistics expenses.
• Propose actionable items to lower down logistics expenses.
• Perform returns cost analysis for all returns solutions.
• Perform any other ad hoc duties as assigned.

What you\'ll need

• Min 1 year of relevant working experience in the related field is required for this position.
• Fluent English with excellent communication skills, both written and verbal.
• Proficient in Microsoft Office and Excel.
• Strong analytical skills
• Knowledge of ERP and e-commerce background is a plus
• Meticulous and sensitive with numbers.
• Independent and self-driven with problem solving skills

Other Details

• Working Hours: 7am to 4pm MYT
• Working Days: Mondays to Fridays
• Casual working environment, laptop provided

What we promise

Our first promise - the ride of a lifetime

You\'ll be joining a company in its most exciting phase; we\'ve proven our product market fit, and with the growing online penetration of furniture, we\'re now focused on hypergrowth. You\'ll have a front-row seat in witnessing the growth of our customer-base and organization at a global-level.

Our second promise - a place to thrive

We\'re building a company that has people as one of the company\'s core pillars for success. It\'s our mandate to help every employee perform to their highest potential so that they can do the very best work of their lives here, at Castlery.

We\'re committed to our employees\' growth, and continuously strive to ensure our employees are set up for success through their journey, starting with an excellent onboarding experience, and carrying over into emphasis on personal and professional development.

Castlery strives to maintain a psychologically safe, transparent, and flexible work environment to enable our people can perform at their best level and believes in partnering our employees to raise that level as they grow with us.

Castlery