Job Description

We are seeking a proactive and detail-oriented Operations Technical Support professional to provide hands-on support across our group of restaurants. This role ensures smooth operational performance by assisting with systems implementation, troubleshooting technical issues, coordinating maintenance, and supporting operational projects across outlets.

Key Responsibilities

- Provide day-to-day technical and operational support to restaurant teams.

- Troubleshoot and resolve POS, network, and equipment issues promptly to minimize downtime.

- Coordinate with vendors and contractors for equipment repair, software updates, and maintenance.

- Assist in the rollout and training of new systems, such as POS upgrades, reservation platforms, or inventory software.

- Maintain accurate records of system configurations, service contracts, and technical assets.

- Support restaurant openings, renovations, and operational audits.

- Monitor and report operational performance metrics, providing insights for process improvement.

- Liaise between restaurant teams and the corporate office to ensure efficient communication and follow-up on operational matters.

- Ensure compliance with company standards and operational procedures.

Requirements

- 2-4 years of experience in a restaurant, hospitality, or multi-outlet operational support role.

- Basic technical knowledge of POS systems, networking, and restaurant technology platforms.

- Strong organizational skills with the ability to manage multiple priorities across different locations.

- Excellent communication and problem-solving abilities.

- Willingness to travel between outlets as needed.

Preferred Skills

- Experience with POS system Zeoniq similar software.

- Familiarity with inventory or procurement systems (e.g., FMH).

- Hands-on understanding of restaurant operations and service flow.

Job Type: Full-time

Pay: RM4,000.00 - RM5,500.00 per month

Benefits:

Meal provided Opportunities for promotion Parental leave Professional development
Work Location: In person