Job Description

POSITION MISSION

This role\'s core mission is to provide gold-standard refractive eye care and the best customer service in the industry.

MAIN RESPONSIBILITIES

• Report directly to the Head of Prescription & Opticians for additional tasks
• Ensure compliance is met for all countries
• Follow up with customers to obtain further prescription information
• Respond to company employees\' and customers\' optical questions and concerns via live chat, email, or phone
• Troubleshoot and help with customer optical concerns relating to frames, lenses & measurements
• Develop and present training materials to all departments within the company, including new hires
• Maintain key performance indicators and targets set for response times and quality of work
• Create content as requested for marketing articles

REQUIRED SKILLS AND EXPERIENCE

• Precise, patient, and willing to handle and complete one task at a time
• Can produce high-quality, detailed work based on established standards, guidelines, and procedures
• Must be helpful, supportive, and collaborative with management and peers in a structured job environment
• Must hold all the licenses and certifications to work as an Optician (proof of dispensing certificate required)
• Must have strong optical knowledge
• Must be willing to work remotely

COMPANY PROFILE

SmartBuyGlasses Group (Motion Global Ltd.) is one of the world\xe2\x80\x99s leading designer eyewear e-retailers, with sites in more than 20 countries. With over 200 employees, we retail the world\xe2\x80\x99s best eyewear brands, including Ray-Ban, Tom Ford, Gucci, and many more. SmartBuyGlasses has a young, international, and entrepreneurial culture that promotes fast career progression and self-development. Passionate and effective employees are usually promoted quickly to managerial positions, operating teams with high degrees of ownership.

To know more about the company, please visit our websites at www.motionglobal.com and www.smartbuyglasses.com

Strong company culture and values

Leading designer eyewear e-retailer worldwide

Multicultural team of over 20 nationalities

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Motion Global