Job Description

Job Summary:

The Order Management and Fulfillment Specialist is responsible for overseeing the end-to-end order lifecycle, including processing, coordinating, and fulfilling customer orders. This role ensures accuracy, compliance, and timely delivery while collaborating with cross-functional teams to optimize order management processes. The position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

Order Processing:

Accurately input and process customer orders in the system, ensuring all details are correct and compliant with company policies.

Order Fulfillment Coordination:

Collaborate with logistics, warehouse, and supply chain teams to ensure timely and efficient order fulfillment.

Customer Communication:

Serve as the primary point of contact for customers regarding order status, delivery timelines, and issue resolution.

Inventory Management:

Monitor inventory levels to ensure product availability and coordinate replenishment as needed.

Documentation:

Maintain accurate records of orders, invoices, and delivery confirmations for audit and reporting purposes.

Issue Resolution:

Address and resolve order discrepancies, delays, or customer complaints promptly and professionally.

Process Optimization:

Identify opportunities to streamline order management and fulfillment processes to improve efficiency and customer satisfaction.

Reporting:

Generate regular reports on order metrics, fulfillment rates, and customer feedback to support decision-making.

Qualifications:

Bachelor's degree in Business Administration, Supply Chain Management, or a related field. Experience in order management, fulfillment coordination, or customer service. Strong organizational and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in tools such as SAP, Oracle, or other order management systems. Knowledge of supply chain and logistics processes.

Preferred Skills:

Familiarity with order management systems and tools. Experience in working with cross-functional teams in a corporate environment. Ability to manage multiple tasks and meet deadlines in a fast-paced setting.

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