Order Management Coordinator Ii

Johor, Malaysia

Apply Now

Job Description

Job Category: Customer Service
:
This role applies strong business acumen and industry knowledge to manage regional and factory orders in full compliance with company policies and procedures. It is accountable for the end-to-end order lifecycle-from validation through to revenue recognition and billing-ensuring data integrity, KPI achievement, and adherence to agreed service levels.
KEY RESPONSIBILITIES

Order Management & Validation
Validate order forms and ensure package completeness; report discrepancies.
Manage sales order entry in ERP (VTM Oracle Onida).
Monitor order progress from entry to dispatch, including updates and change tracking. Customer & Internal Coordination
Customer may mean inter companies (Vertiv Asia Market Units, Vertiv factories) and direct external customers.
Serve as primary customer interface throughout the order lifecycle.
Coordinate with internal departments (Planning, Shipping, Engineering, Finance, Quality, etc.) to ensure fast and accurate service.
Provide timely updates to customers on changes or deviations.
Send order-related documents (Order Receipt Confirmation, Acknowledgement, Packing List, etc.) per internal procedures and customer requests

About the Team:
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.