Job Description

Are you a detail-driven professional who thrives on accuracy, communication, and fast turnaround times? Join a values-driven international organisation supporting the mining and industrial sector, where operational excellence, teamwork, and accountability drive success.
The Opportunity
Are you confident handling customer communications while ensuring sales orders are processed accurately and on time? Do you enjoy being the key link between Sales, Customers, and Supply Chain in a structured, KPI-driven environment? This is an opportunity to play a critical role in order management and customer coordination, supporting an established international team.
Why join us?

• Proudly Great Place to Work certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training

Staff Testimonial
"Always think of the bigger picture and how your actions will impact the team and the business." - Quality & Training Manager, ASW Philippines & Malaysia.
What You'll Do

• Accurately load and process customer sales orders within defined timelines
• Respond promptly to customer enquiries and expediting requests
• Provide order status updates and ensure stock availability visibility
• Maintain accurate system data and ensure high levels of data integrity
• Collaborate closely with Sales, Production, and Supply Chain teams
• Generate reports and support administrative coordination as required

Key Criteria

• Experience in Sales Support, Order Processing, or Customer Service
• Strong English communication skills (written and verbal - non-negotiable)
• Comfortable handling phone communications with customers
• High attention to detail with strong data entry accuracy
• Ability to manage multiple priorities and meet strict response KPIs
• SAP experience or exposure to supply chain coordination (advantageous)

Work setup

• Kuala Lumpur (Mid Valley City) : Australian hours (7am till 4pm - Malaysia local time) with a hybrid setup after a 3-month onsite probation.

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Skills Required