Job Description

Responsible for calling, emailing, & making payment arrangements with customers

Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments

Reconcile and track account receivable balance report

Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)

Work closely with key teams such as Credit and Sales in mitigating collection risk

Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives

Provide administration work related to collections, such as preparing adjustment vouchers, statements and letters

Escalate unresolved issues to management timely and follow through issues until final resolution

Contact internal and external customer and provide customer service

Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables

Meet monthly collection targets

Escalate issues in accordance with escalation policy

Attend client meeting to discuss debtor performance and address issues as required

Be proactive and innovative with ideas to improve service / deliverables to the client

Qualifications

Job Qualification

Bachelor's degree preferred

Preferably with 1 year of experience in AR, Collections Calling experience

Collections License considered beneficial

Good working knowledge of an ERP system; ORACLE experience would be an advantage

Fluent in English and Japanese with strong communication skills

Excellent working knowledge of MS Office

Adaptable to learn new processes, concepts, and skills

Demonstrates the ability to work as part of a team

Able to work under time pressure, able to prioritize workload and meet strict deadlines.

Strong analytical and problem solving skills

Positive attitude and flexible, especially in the period of month/quarter/year-end closing

Overtime and On-Call may be required

Local holidays are observed

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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