Job Description

Order to Cash Process Excellence Expert

JOB PURPOSE:

The Order to Cash Process Excellence Expert is accountable for the process excellence of transactions & activities related but not exhaustive to Customer Master Data, Invoice Management, Cash Application, Credit Management, Collection, Dunning & Bad Debt and Sales Order Processing.

He or she will look into the improvement of such transactions on behalf of Sanofi Business Operations (SBO) for countries that Order to Cash (O2C) support. He or she will be actively involved in the continuous improvement of processes and task.

The incumbent will also be the key focal point for the KL Hub\xe2\x80\x99s KPI reporting and to support performance management related tasks for in-scope processes. This includes participation in any global KPIs discussions/ decisions with Global Process Owners(GPO), be the expert in Management Information tools and systems, preparation and analysis of charts, graphs, and etc.

It is also essential that the Process Excellence Expert partners with the KL Hub O2C Function Heads on a regular basis to drive improvement, resolves any conflict in segregation of duties / SAP roles, KPI tracking, projects etc

This position will provide the successful candidate a unique opportunity to further grow into the Sanofi Group as it provides the exposure to Country Finance, Global teams, Automation team, Digital & IT teams and SBO across the regions.

This role is based in Kuala Lumpur, Malaysia.

Main Responsibilities

The Process Excellence Expert key responsibilities to explore improvement in the below processes but not exhaustive:

a) Customer Master Data

b) Invoice Management

c) Cash Application

d) Credit Management

e) Collection, Dunning & Bad Debt

f) Sales order processing

g) Month-end closing activities

Actively lead the discussion on Continuous Improvement, Lean Six Sigma, Digitalization, Automation, Power BI, QPR and etc.

Manage and follow up the status of Continuous Improvement initiatives by the team

To work with Global and IT team on the status of system improvement request raised.

Support/responding to enquiries from internal and external customers, Country Finance & Stakeholders

To work with the function leads to update Standard Operating Procedure (SOP) as and when required

To support ad-hoc projects implementation (New tools, Robotic Process Automation (RPA), process improvement projects)

To participate in LEAN workshop, share and train the LEAN mindset to the O2C team

To proactively alert in issue/roadblock and propose solution to Team Supervisor/Team Lead.

To identify within the task recurring issue/roadblock and to alert and propose for solution.

Be the champion of change and to actively drive continuous improvement initiatives in Team Corner session, Empower All through Simplification and Efficiency (EASE), and propose solutions to improve process.

Support on the Identification, development, management, roll-out enhancements and improvements related to order to cash process, HighRadius eCash automation tool, and related to reporting, month-end closing, credit & collections processes

Be O2C Process Key User Lead for the SAP Platforms/Continent, and liaise with Sanofi Digital and external HighRadius and SAP IT consultants both for troubleshooting and for process improvement

Support and be project representative and/or subject matter expert in projects impacting O2C, related to in-scope processes

Support operation and be focal point towards global and regional GPO (Global Process Owner) organization, for in-scope processes along with our Improvement Specialist role in the HUB.

Transition Activities

To support in SBO transition if required to ensure operational readiness by the go-live date

To support O2C team by providing quality and timely service as appropriate to this position

Compliance

To ensure compliance with SOX & internal controls compliance

To support internal & external audit and follow up on issues identified within his/her parameter

Trainings

Keep her/his professional knowledge up-to-date, participate on trainings, study professional publications, make personal contact, set up benchmark goals, participate in professional community

JOB-HOLDER ENTRY REQUIREMENTS:

Language

Excellent English written and verbal

Functional Skills

Minimum Qualifications: Bachelor\xe2\x80\x99s Degree

Preferably 8 \xe2\x80\x93 10 years working experience

Experience in Management Information and/or Continuous Improvement

Able to work in a metrics environment

Experience working in a Shared Services / BPO environment

Has a continuous improvement mindset

Technical

Proficient in the use of applications in the MS-Office suite, including powerpoint and MS-Excel

Understanding of shared services technologies such as case management tools, KPI monitoring and reporting

Experience in SAP and Power BI

Interpersonal

Ability to interact with internal clients in a professional manner

Attentive to detail and works with precision with strong problem solving, deductive and analytical skills

Has strong visual skills to present and explain

Has ability to scope, plan, execute, and track projects with autonomy

Has a result oriented, positive, creative, responsible approach

Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset

Good communication skills

Attentive to customer needs and feedback

Self-motivated, mature and ability to work independently and proactively

Leadership

Ability to work independently and take ownership of tasks and processes

Ability to organize, prioritize and structure given tasks

Action oriented, delivery driven, change agent

Lead by example to deliver high quality service, customer satisfaction

Sanofi Behaviors and Skills

This position is required to demonstrate behaviors such as Stretch, Put the interest of the organization, Act in the interest of our patients and customers and Take Action. During the interview we will also be asking for examples of skills such as Strategic Thinking, Result Orientation, People Leadership (if applicable), Relationship and Influence.

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn\xe2\x80\x99t happen without people \xe2\x80\x93 people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let\xe2\x80\x99s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our and check out our Diversity Equity and Inclusion actions at !

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

Sanofi