Job Description

Company DescriptionAbout Grab and our workplaceGrab is Southeast Asia\'s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles-the 4Hs: Heart, Hunger, Honour and Humility-we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we\'re more than a service provider; we\'re agents of positive change.Get to know the teamGrabber Technology Services (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to out-serve Grabbers with positive, personalised IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our dynamic team.Get to know the role:We\'re seeking a forward-thinking OCM Lead to spearhead our digital transformation initiatives, with a focus on empowering our People & IT teams. This role demands a blend of strategic vision, change management expertise, cross-functional collaboration, and Gen AI savviness. You\'ll navigate complex tech and organisational change while harnessing digital tools and AI to drive adoption, elevate capabilities, and ensure a smooth transition.Key Responsibilities:

• Change Management Leadership & Delivery: Strategise, plan, and execute comprehensive change management initiatives related to our digital transformation. This includes impact analysis, stakeholder management, communication planning, and training.
• Gen AI Integration: Identify opportunities to use Gen AI to customise change plans for diverse stakeholder groups, considering their unique needs. This may also include automating tasks, analysing data to understand change readiness and adoption, personalising communication, and creating learning and training materials.
• People-Centric Transformation: Guide our employees through the digital transformation journey, fostering a culture of innovation and adaptability. Facilitate upskilling and reskilling programs to equip our workforce with the skills needed to thrive in a digital environment.
• IT Communication Delivery: Assess significant IT changes and distill complex technical information into clear, concise, and engaging communication materials tailored for various stakeholder groups. Manage the overall IT communication plan and design newsletters, critical software and process updates.
• Change Team Leadership and Support: Foster the growth and development of junior change specialists and ensure effective project prioritisation to balance team workload.
• Cross functional Collaboration: Partner closely with HR, IT, and business leaders to ensure alignment and success throughout the transformation.

QualificationsSkills & Qualifications:

• Organisation Change Management Expertise: A proven track record of leading large-scale change initiatives, with a focus on digital transformation.
• Gen AI Fluency: A deep understanding of AI\'s capabilities and limitations, with the ability to identify use cases and evaluate AI tools.
• People-Centric Leadership: Excellent communication, empathy, and coaching skills to guide leaders and teams through change.
• Data & Analytics Acumen: Ability to analyze data and draw insights to inform decision-making and measure change impact.
• Agility & Adaptability: Thrives in a fast-paced, ever-evolving environment, embracing new technologies and methodologies.

Bonus Skills:

• Change management certifications (e.g., Prosci, CCMP).
• Background in HR or IT
• Experience with specific AI platforms or tools (e.g., NLP, machine learning, data visualisation).

Job requirements:

• More than 8 years of relevant experience working on organisation change for complex digital or business transformation projects
• Excellent written and verbal communication skills with ability to write and design change communications
• Strong organisation and senior stakeholder management skills
• Ability to handle resistance and manage conflict.
• Strong problem-solving skills and ability to make decisions based on accurate and timely analyses.
• Strong experience and knowledge of organisation change management principles, methodologies and tools.
• Ability to work independently on assigned tasks with limited supervision.

Additional InformationBenefits at Grab:We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you\'re never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life\'s challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We\'ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.What we stand for at Grab:We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It\'s not a box-ticking exercise; it\'s who we are.

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