Job Description

? We're Hiring: Organisational Change Management (OCM) Specialist for MS Dynamics 365! ?
Role Overview:
We are seeking a seasoned Organisational Change Management (OCM) Consultant to lead and support change initiatives associated with the implementation of Microsoft Dynamics 365 ERP. The ideal candidate will play a critical role in ensuring the successful adoption of new systems and processes by developing and executing change strategies that align with business goals and minimize resistance.
? Location: Kuala Lumpur, Malaysia
? Work Mode: Work From Office
? Role: Organisational Change Management (OCM) Specialist
Key Responsibilities:

• Develop and execute a comprehensive change management strategy and plan for the Dynamics 365 ERP implementation.
• Conduct stakeholder analysis, impact assessments, and readiness evaluations to identify change risks and mitigation strategies.
• Design and deliver communication plans, training programs, and engagement activities to support user adoption.
• Collaborate with project teams, business leaders, and HR to ensure alignment of change initiatives with organizational culture and values.
• Facilitate change workshops, town halls, and feedback sessions to foster understanding and buy-in.
• Monitor and report on change progress, adoption metrics, and resistance trends.
• Support the development of super user networks, change champions, and peer support structures.
• Provide coaching and guidance to leaders and managers to help them lead change effectively.
• Ensure integration of change management activities into the overall project plan.

• Bachelor's degree in Business, Psychology, HR, or related field; Master's degree preferred.
• Certification in Change Management (e.g., Prosci, Kotter, ADKAR) is highly desirable.
• Proven experience with Microsoft Dynamics 365 ERP ismandatory.
• Strong understanding of business processes, especially in Finance, Supply Chain, HR, and Operations.
• Excellent communication, facilitation, and interpersonal skills.
• Ability to work in a fast-paced, matrixed environment and manage multiple stakeholders.
• Able to communication clearly in respective local languages

Skills Required