Job Description

Melaka
Company: Singtel Group
Be a Part of Something BIG!
In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn Bhd.We are hiring for a variety of exciting positions to join our team apart from non-customer-facing yet essential role.
We are searching for Talent as
1. Real Time Analyst

• You'll be the key player who keeps our operations running smoothly - ensuring the right people, in the right place, at the right time
• Real time monitoring and call out to operations for action on unproductive state which impacting the performance
• Incident Management includes providing timely and regular updates on call queue, trouble ticket count, symptoms of issues, preparing and uploading IVR and Facebook messages, etc
• Provide analysis on the performance for each busine

2. Sales Commission Executive

• Process Sales Commission & Incentives accurately and timely
• To verify, investigate, analyse root causes and resolve disputes / claims raised by Channel Sales, Sales Agents and Sales Partners
• To liaise with Order Processing Team, Sales Teams, Finance, Sales Partners and Other Support Teams in clarifying / rectifying sales claims that were rejected and raised as discrepancy claims.
• To update and maintain all payout records, master data files and do backup to keep track on all such info in our Commission folders for reference and audit purposes.

Skills for Success:

• Diploma or Bachelor's degree in Business, or related field (specific requirements vary by role).
• 1-2 years of relevant experience in contact center. Fresh graduate is welcome to apply as well.
• Proficiency in Microsoft Excel, Word, PowerPoint
• Strong communication, analytical, and problem-solving skills
• Commit to work on shift rotational work arrangement including weekend and Public Holiday

Feel free to drop your CV with us today!

Skills Required