Job Description

Working Days & Hours:

• Working Hours: From 08:30 am to 05:30 pm
• Work Days: Monday to Friday &Weekend (08:30 am to 12:30 pm) included

• Competitive basic salary.
• Incentive based on sales target.
• Overseas tour leading allowance.
• Opportunities for ongoing training and professional development.
• Enjoy discounts on our overseas tour packages.
• Medical check-up and medical claim.
• EPF & Socso contribution, annual leave, and sick leave.

• Tour Planning: Develop comprehensive itineraries for domestic and international tours, considering factors such as destinations, accommodations, transportation, and activities.
• Client Communication: Interact with clients to understand their preferences, provide tour details, and address any inquiries or concerns promptly.
• Vendor Coordination: Collaborate with hotels, transportation providers, and other vendors to secure bookings, negotiate contracts, and ensure all services meet high-quality standards.
• Logistics Management: Oversee all logistical aspects of tours, including transportation arrangements, accommodation bookings, and activity scheduling.
• Customer Service: Provide exceptional customer service before, during, and after tours to ensure customer satisfaction and address any issues that may arise.
• Budget Management: Work within budget constraints while maximizing the value and quality of tour services.
• Documentation and Reporting: Maintain accurate records of all tour-related information, expenses, and client details. Generate reports as needed.
• Emergency Response: Handle unforeseen issues or emergencies during tours and implement contingency plans to ensure the safety and well-being of clients.

• Educational Background: Diploma or Bachelor\'s degree in Hospitality, Tourism Management, or a related field is preferred.
• Experience: Fresh graduates are welcome.
• Language: Fluent speaking and writing in Mandarin are mandatory.
• Computer Proficiency: Competency in Microsoft Office Suite, and other relevant tools.

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