Job Description

Job Title:

Outlet Manager

Location:

Klang Valley mostly Damansara & Ampang

Reports To:

Outlet Operations Executive

Supervises:

Outlet Staff (FOH & BOH)

Liaises With:

Operations Manager, Outlet Chef, Senior Management

Job Type:

Full-Time

Position Summary

We're looking for a

hands-on, experienced Outlet Manager

to lead daily operations at our busy, award-winning British restaurant. You'll manage both

Front of House (FOH)

and

Back of House (BOH)

teams, ensuring high standards in food, service, and customer experience.

This is a

fast-paced, high-volume outlet

(takeaway/delivery & dine-in), where managers are expected to be on the floor,

engaging customers (table talk)

, solving problems in real-time,

motivating staff

, and delivering results based on key performance indicators (KPIs).

Key KPIs & Focus Areas:

Customer Reviews

(Google, Grab, Foodpanda, etc.)

Loyalty Program Sign-ups

Upselling & Average Spend Growth

Staff Morale, Punctuality & Teamwork

SOP and Paperwork Completion

(daily reports, opening/closing, checklists)

Responsibilities

Lead day-to-day operations of the outlet (service & kitchen flow) Ensure smooth shift transitions and proper staff deployment Handle real-time service issues, customer complaints, and dine-in satisfaction Oversee quality control, food presentation, cleanliness, and hygiene Coach and mentor team members to hit performance targets Manage inventory, ordering, and daily paperwork Track outlet sales, expenses, waste, and staff KPIs Conduct team briefings and support continuous training Implement promotions, local marketing, and upselling strategies Work closely with HQ and Central Kitchen teams to meet brand standards

Requirements

Min 3 years' experience in restaurant or F&B management Proven leadership in fast-paced, service-driven environments Strong people skills and hands-on leadership style Familiar with POS systems, basic reporting, and outlet paperwork High energy, proactive, and results-driven Able to work weekends, evenings, and public holidays Malaysian citizen only

Why Join Us?

Join an

award-winning, growing British seafood brand

Structured support from senior management Career growth & development opportunities Competitive salary + staff meals + bonuses (based on performance)

If you're a fast-moving, people-first leader who thrives in pressure and wants real growth -- apply now.

Job Type: Full-time

Pay: RM3,800.00 - RM4,300.00 per month

Application Question(s):

As a Manager, it is your responsibility to set the example. Sometimes you will be required to come in early, and once you start a task, you may not be able to leave until it is finished. We don't want someone weak or full of excuses, because the staff will follow your lead. Are you willing to commit to this responsibility?
Experience:

F&B industry: 4 years (Required)
License/Certification:

Car or Motorbike (Required) Malaysian NRIC (Required)
Willingness to travel:

25% (Preferred)
Work Location: In person