Job Description

About the Role

We are a growing F&B outlet looking for a hands-on Outlet Manager to lead daily operations, manage the team, and help improve overall outlet performance. This role is

floor-based

,

not an office role

. You will be actively involved in running shifts, supporting staff, handling guests, and learning how to grow outlet revenue through better service and operations.

What You Will Do

Monitor daily sales and outlet performance Learn and apply simple ways to increase outlet revenue (upselling, service flow, repeat customers, reducing wastage) Work closely with management to improve outlet results Run daily operations and manage shifts smoothly Lead, guide, and motivate the outlet team Handle customer feedback and resolve issues professionally Ensure cleanliness, service quality, and discipline standards

This Role Is Suitable for You If:

You enjoy being on the floor during busy shifts You take ownership and solve problems instead of avoiding them You are eager to learn how outlet operations affect sales and revenue You are curious about improving service, guest experience, and performance You want to grow with a small company and take real responsibility

This Role Is NOT Suitable for You If:

You prefer office-based or admin-only work You avoid handling staff or customer issues You believe revenue growth is only management's responsibility

Requirements

Experience in counter service / cafe / QSR (Person in-charge or manager level preferred) Strong leadership and communication skills Comfortable working under pressure Willingness to learn about sales, costs, and outlet performance Positive attitude and hands-on mindset

What We Offer

Competitive salary based on experience Hands-on learning and exposure to outlet revenue growth Career growth opportunities within the company Supportive and practical working environment 1% Ebitda incentive Medical Card & Hospitalization Insurance
Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM5,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Application Question(s):

Do you have knowledge on COGS and PNL? How many years do you have experience in charge for outlet/restaurant? Do you have any existing medical conditions that may affect your ability to perform the job? Where is your current location? Do you own transportation? What is your expected salary? If you're hired, are you able to start immediately?
Work Location: In person