Job Description

e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-b40fe036>Outlet Manager (Food & Beverage)FollowUp to MYR5,000 Per Month,Be an early applicant!Posted 20 hours ago xe2x80xa2 Closing 16 Feb 2025Be an early applicant!SaveApplyRequirements

• At least 4 years of experience in a supervisory role in the hospitality industry, preferably in a semi-fine dining environment.
• Strong leadership skills to motivate and manage a team effectively.
• Excellent customer service and conflict resolution abilities.
• Exceptional leadership, organizational, and problem-solving skills.
• Familiarity with restaurant operations, including POS systems and inventory management.
• Flexible to work evenings, weekends, and holidays.

Working Location:

• Sri Hartamas

Responsibilities1. Leadership & Team Management:

• Demonstrate strong leadership and team-building skills to manage and motivate staff effectively.
• Delegate tasks, provide clear direction, and lead by example.
• Address staff or customer issues professionally with conflict resolution and problem-solving skills.

2. Customer Service Excellence:

• Exhibit excellent communication skills to resolve complaints and ensure a positive dining experience.
• Understand customer preferences and anticipate their needs to exceed expectations.

3. Financial & Budget Management:

• Possess a strong understanding of restaurant financials, including budgeting, cost control, profit margins, and sales analysis.
• Track and analyze sales data to identify trends, opportunities, and areas for improvement.

4. Operational Efficiency:

• Have in-depth knowledge of restaurant operations, from kitchen flow to guest service, to optimize efficiency.
• Show strong organizational skills to oversee multiple tasks, manage time effectively, and meet deadlines.
• Coordinate with staff, vendors, and senior management using excellent verbal and written communication skills.
• Communicate effectively with both employees and customers to ensure satisfaction and resolve issues.

5. Sales & Marketing Knowledge:

• Drive sales through upselling, menu optimization, and promotions.
• Develop marketing strategies and enhance brand visibility through social media engagement.

6. Technology Proficiency:

• Utilize restaurant management software (e.g., POS systems, reservation systems, inventory management).
• Use Microsoft Office Suite (Excel, Word, Outlook) for reports and communication.

7. Working Conditions:

• Work flexible hours, including weekends and holidays.
• Operate in a dynamic and high-energy setting near kitchen areas, bar, and front-of-house dining areas.

Benefits

• EPF / SOCO
• Annual Leave

Additional Benefits

• Medical and Hospitalisation Leave

SkillsMicrosoft Office Problem Solving Leadership Customer ServiceImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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