Job Description

• Candidate must be willing to work at Senai, Johor, Malaysia
• To be polite, professional, and friendly at all times with customers, clients and colleagues
• To ensure the highest level of customer care is adhered to at all times
• To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
• Takes personal responsibility for correcting customer-service problems
• Assist team before, during and after service
• Seeks out client\'s current and future needs
• Ensure all company innovations are correctly implemented (where applicable) & Identify any additional opportunities and discuss with the line manager
• Allocate duties to the team, supervising and assisting
• Coaches team to take corrective action as necessary and ensures follow-through
• Carry out appropriate training for all team members
• Explains the reasons for decisions
• Ensures the team has all the necessary information needed to meet its objectives
• Prioritize work, monitor standards and conduct regular quality audits
• Comply with company and client Health, Safety and Food Safety legislation

Requirements

• Proven work experience as an Outlet Manager, or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait for staff
• Strong leadership, motivation, and people skills
• Acute financial management skills
• At least 5 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): MANAGING, FOOD PREPARATION

Job Type: Full-time Salary: RM7,000.00 - RM7,500.00 per month Benefits:

• Parental leave

Schedule:

• Day shift